SIXOLILE NYAMATHE
Johannesburg
Summary
Results-driven Administration Professional with over 12 years of experience in client service, team leadership, and office administration. Proven expertise in Microsoft Office Suite (advanced Excel skills), time management, and communication with diverse stakeholders in fast-paced environments like Capitec Bank. Adept at fostering teamwork, respect, and trust while delivering exceptional service. Committed to leveraging skills for efficient administration and organisational success.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work History
GAP YEAR
N/A
Johannesburg South
07.2024 - Current
- Period of Strategic Growth & Skill Enhancement
- Following a dynamic career at Capitec Bank, I've taken a purposeful gap year focused on personal and professional development.
SERVICE CONSULTANT & 2IC
Capitec Bank
Johannesburg
06.2012 - 06.2024
- Boosted client satisfaction by 20%
- By providing excellent service and exceeding client needs.
- Led a team of 15 periodically
- contributing to a healthy work environment and
- Improving team efficiency by 15%
- Processed over 500 client data captures monthly with high accuracy.
- Educated customers on product features and benefits.
- Resolved client issues with effective problem-solving techniques.
- Collaborated with team members to enhance service delivery.
- Utilized bank systems for processing applications and requests.
- Provided feedback to management on service improvement opportunities.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Demonstrated knowledge of company products and services, including pricing plans and features.
VOLUNTEER
Johannesburg Society for the Blind
Johannesburg South
12.2007 - 05.2012
- Managed admin tasks for 50+ events
- ensuring smooth operations.
- Assisted visually impaired individuals with daily activities and mobility.
- Organized community events to raise awareness for blind individuals' needs.
- Supported fundraising efforts through event planning and execution.
CASUAL WORKER
Conference Consultancy SA
Johannesburg
01.2010 - 09.2011
- Registered over 200 delegates for conferences
- handling data capturing efficiently.
- Managed logistics for conference materials and equipment delivery.
- Assisted in setup and breakdown of conference spaces and equipment.
- Supported event planning through detailed documentation and reporting tasks.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
PROMOTER
Annie Malan Promotions
12.2008 - 02.2009
- Promoted campaigns reaching over 1,000 potential clients
- .
Education
Bachelor of Arts - Communications & Psychology
UNISA
Johannesburg 01.2020 - 08.2025
Diploma in Project Management -
Alison's
Basic HIV/AIDS Skills Certificate -
UNISA
Matric
The Hill High School
Johannesburg 01.2002 - 12.2006
Teacher Record
Johannesburg 01.2025 -
Skills
- Microsoft Office Suite
- Leadership
- Time Management
- Communication
- Presentation
- Project management
- Customer service
- Data analysis
- Event coordination
- Community outreach
- Relationship building
- Problem solving
- Fluent in English, Afrikaans, Zulu, Sotho
- Computer skills
- Public speaking
- Remote office availability
- Excellent communication
- Team management
- Flexible and adaptable
- Data management
- Quality assurance
References
- Nkosana Kubheka, Chief Operations Officer, Johannesburg Society for the Blind, lethabowami@gmail.com, 076 107 9337
- Kabelo Tsoaela, Branch Manager, Capitec Bank, 071 494 9085
- Rethabile Makeka, Assistant Branch Manager, Capitec Bank, 065 571 8089
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
Spanish
Beginner
A1
Timeline
Teacher Record
01.2025 -
GAP YEAR
N/A
07.2024 - Current
Bachelor of Arts - Communications & Psychology
UNISA
01.2020 - 08.2025
SERVICE CONSULTANT & 2IC
Capitec Bank
06.2012 - 06.2024
CASUAL WORKER
Conference Consultancy SA
01.2010 - 09.2011
PROMOTER
Annie Malan Promotions
12.2008 - 02.2009
VOLUNTEER
Johannesburg Society for the Blind
12.2007 - 05.2012
Matric
The Hill High School
01.2002 - 12.2006
Diploma in Project Management -
Alison's
Basic HIV/AIDS Skills Certificate -
UNISA