SIWA MZWANDILE

With close to 10 years’ experience within the banking and financial services sector, as well as my qualifications, my aim and objective is to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills while making a significant contribution to the success of the company. I have worked in different departments and divisions under the supervision of different best superiors within the Standard Bank Group.

• To provide a positive customer experience by being helpful and sensitive to customer needs and expectations.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Adhering to the TCF (Treating Customer Fairly) principles.
• Ensuring activities support cost containment and reduction.
• Maximizing channel optimization opportunities identified aligned to customer needs.
• Connecting with customers by living up to the company brand promise.
• Ensure compliance with regulatory requirements and internal policies related to transactional banking activities.
• Set the client service engagement plan for managing the clients within the allocated portfolio.
• Work closely with the Branches and Customer Care Centre to derive insights into the types of queries being raised by the client and act as an escalation point for the client.
• Focus on assisting all corporate clients to interact more efficiently with the bank, as well as the promotion.
• Developing and implementing plans to promote transactional banking products and services within target customer sectors.
• Duties:
• Preparation of audit Certificates
• Preparation of various types of statements Preparation of Tax Certificates, Amortization schedules, Calculation of interest accrued or received
• Preparation of registration, assessment breakdown and subsidy letters.
• Preparation and provision of subpoenas.
• Ensuring all transactions are done legally and compiles with FICA and Anti-Money laundering legislation requirements whilst ensuring the bank’s risk is minimized.
• Revenue Collection and Recoveries for Electronic Documents Department
• Debiting and crediting of accounts Reconciliation of the suspense account
• Resolving the Debit Order Disputes Over/ Less 40 days.
• Ensuring compliance and confirmation of KYC documents
• Resolving all Customer Queries within the TAT as per the SLA.
• Loan Refund for Small & Medium Enterprise.
• Reversal of Fees and Recoveries for Small & Medium Enterprise.
• Preparing and proving weekly financial reports to management.
• Overall Administrative support.
• Identifying, Analyzing and Mitigating risk.
• Sending out financial statements to customers and all stakeholders

• 0729498292 / 0664562169, odirile.phushudi@standardbank.co.za
• 0735508828, bhungane.mthimkulu@standardbank.co.za

• Available: Immediately
• Criminal Record: None
• Date of Birth: 07/25/90
• Gender: Male
• Nationality: South African
• Driving License: Code B
• Marital Status: Single

I am a diligent worker and always take pride in my work. My work ethic is second to none. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. Attention to detail and being flexible is some of my strong abilities. My Objective is to work in an environment which encourages me to succeed and grow professionally. I excel at prioritizing tasks, collaborating with management and developing effective communication and organizational procedures. I’m focused and quickly establish confidence and rapport through an assertive and caring manner. Qualities are attributes to my ability to associate well with different people and different cultures, beliefs and personalities.

With my qualifications and experience in Banking and financial services sector, I am confident that my skills would be a great match for this role.