Sivuyile Mbelu
Private Wealth Banking Sales Support Consultant
Cape Town
Summary
I seek challenging opportunities where I can use my skills for success and to grow professionally.
Sales professional with proven track record in sales and driving client satisfaction. Adept at managing client relationships and streamlining sales processes, ensuring smooth operations and positive outcomes. Known for team collaboration and flexibility to meet evolving business needs, employing strong organizational and analytical skills.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Private Wealth Sales Support Consultant
Absa Private Wealth Banking
09.2022 - Current
- - Deliver dynamic virtual end-to-end customer sale and service including fulfillment.
- - Resolving customer queries.
- - Cross selling and/ upselling all relevant bank products on offer.
- - Help bankers handle retentions of clients.
- - Updating the system with accurate information to inform accurate reporting.
Sales Consultant
Absa Retail Banking
05.2018 - 08.2022
- - Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance.
- - Act as a single point of reference to appropriately solution the customer.
- - Accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems.
- - Acquire new primary customer’s relationships by utilizing internal and external sources.
- - Identify sales gaps by comparing actual performance against target.
- - Comply with all sales audit requirements as prescribed by operational risk requirements.
- - Retain existing primary and secondary customer relationships through effective cross selling. And converting qualified sales leads into sales, by utilizing the sales leads Management System.
Financial Advisor
Metropolitan Momentum
08.2017 - 04.2018
- - Assessing client’s needs also analyzing where clients are at, where they want to be and how much time they have to get there.
- - Working with existing and prospective clients on one-on-one basis.
- - Giving advice with life insurance, funeral covers, educational plans, long-term investments, retirement annuities and hospital plans.
Stock Controller/ Salesman
Game (Massdiscounters)
01.2014 - 04.2017
- - Serving clients by helping them choose the right products based on their needs.
- - Driving sales through engagement with customers, suggestive selling and sharing product knowledge.
- - Greeting and receiving customers in a welcoming manner.
- - Responding to customers questions.
- - Direct customers by escorting them to racks and counters.
Education
Bachelor of Commerce - General - Commerce
Regent Business School
Cape Town, South Africa 04.2001 -
Higher Certificate - Banking
Milpark Education
01.2022
National Senior Certificate - Grade 12
Imizamo Yethu Senior Secondary School
01.2013
Skills
Team building
References
- Hardus, Engelbrecht, Area Segment Manager, Hardus.Engelbrecht@absa.africa, 0824962280, Absa Private Wealth Banking
- Margo, Fortein, Branch Manager, Margof@absa.africa, 0218075613, Absa Retail Banking
- Neil, Oelf, Store Manager, 0227917301, Game (Massdiscounters)
Timeline
Private Wealth Sales Support Consultant
Absa Private Wealth Banking
09.2022 - Current
Sales Consultant
Absa Retail Banking
05.2018 - 08.2022
Financial Advisor
Metropolitan Momentum
08.2017 - 04.2018
Stock Controller/ Salesman
Game (Massdiscounters)
01.2014 - 04.2017
Bachelor of Commerce - General - Commerce
Regent Business School
04.2001 -
National Senior Certificate - Grade 12
Imizamo Yethu Senior Secondary School
Higher Certificate - Banking
Milpark Education