Sivuyile Leon Nyendwana
Cape Town
Summary
Dynamic and results-driven Supply Chain Management professional with extensive experience in optimizing end-to-end supply chain operations, streamlining procurement processes, and driving cost efficiencies. Adept at implementing data-driven strategies to enhance inventory management, logistics, and supplier relationships. Proven ability to lead cross-functional teams, manage complex supply chain networks, and ensure on-time delivery of goods and services in compliance with quality standards. Demonstrates a strong analytical mindset with expertise in demand forecasting, process improvement, and risk mitigation. Highly skilled in leveraging technology solutions such as ERP systems and supply chain analytics to maximize operational performance and customer satisfaction. Committed to achieving organizational goals while maintaining sustainable and ethical supply chain practices.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Sales and Merchandise Representative (Liquor)
Pernod Ricard
06.2022 - 11.2024
- Submitted daily reports to management, detailing covered routes, new verifications, and outlets signed up, achieving 100% reporting accuracy and ensuring efficient progress tracking
- Built and maintained strong relationships with over 90 outlet owners, resulting in a 15% increase in repeat orders and improved brand loyalty
- Collaborated with redistributors in the region, increasing product distribution efficiency by 20% through streamlined operations and professional partnerships
- Monitored and enforced pricing compliance across 90+ outlets, ensuring 100% alignment with brand standards and contributing to a 10% increase in overall profitability
- Executed promotional activities at outlets, improving brand visibility and awareness, which drove a 25% increase in customer engagement and boosted sales performance
- Provided actionable feedback on promotions to management, resulting in a 30% improvement in the effectiveness of future marketing strategies
- Exceeded monthly sales targets consistently, contributing to a 20% increase in revenue across all serviced outlets
- Serviced 387 outlets monthly, averaging 18 visits per day, ensuring 100% coverage of assigned locations and optimal product visibility
- Attended 100% of training sessions, enhancing product knowledge and sales techniques, which improved sales efficiency by 15% and customer satisfaction
Sales and Customer Service Agent
Freedom Life
01.2018 - 02.2021
- Exceeded sales targets: Consistently surpassed quarterly sales goals by 25% through strategic and proactive client outreach
- Enhanced customer satisfaction: Introduced and implemented customer feedback loops, resulting in a measurable improvement in service satisfaction scores
- Boosted client retention: Strengthened client relationships, driving a 30% increase in repeat business and long-term loyalty
- Improved operational efficiency: Achieved a 95% first-contact resolution rate for customer inquiries, enhancing both efficiency and customer experience
- Optimized sales processes: Streamlined lead management, reducing lead response times by 40%, accelerating conversion rates
- Team development: Designed and delivered training programs for new staff, increasing team performance metrics and fostering a high-performing sales culture
- Pipeline management: Effectively managed a sales pipeline of over 200 prospects using advanced CRM tools to prioritize and track opportunities
- Marketing collaboration: Partnered with marketing teams to develop targeted campaigns, leading to a 20% increase in sales revenue
Health and Wellness Advisor
Zet Health Link
02.2010 - 11.2019
- Conducted 100+ executive wellness assessments at accredited facilities and mobile locations, ensuring service excellence and maintaining a 95% client satisfaction rate
- Streamlined booking processes, improving scheduling efficiency by 20%, while managing and tracking wellness event appointments for over 10 corporate clients
- Coordinated wellness events such as Bankmed Balance and Wellthfund, achieving 100% on-time execution and enhancing participant experience ratings
- Resolved 95% of wellness-related queries within 24 hours, increasing client satisfaction and reducing follow-up inquiries
- Updated and maintained training materials for wellness providers, ensuring compliance with regulatory standards and accreditation requirements across 50+ providers
- Led the annual refresher training for wellness service providers, improving professional development for 50+ staff members with a 100% program completion rate
Researcher
Human Science Research Counsil
03.2013 - 12.2017
- Published High-Impact Research: Authored and published research papers in top-tier journals, elevating the institution's global reputation
- Methodology Innovation: Developed innovative data processing methodologies, reducing processing time by 50%
- Process Optimization: Collaborated with cross-functional teams to streamline analytics workflows, optimizing processes and increasing efficiency
- Conference Presentations: Presented research findings at international conferences, enhancing institutional visibility and recognition
- Efficiency Improvement: Implemented best practices that improved project efficiency by 40%
- Leadership and Mentorship: Mentored junior researchers, fostering a high-performance and collaborative team culture
- Secured Research Funding: Successfully secured over R1M in grant funding for critical research initiatives
- Strategic Insights: Delivered actionable insights that influenced key business and organizational decisions
Supply Chain Management
Khayelitsha District Hospital
01.2011 - 01.2013
- Reduced Defects: Led quality control initiatives by overseeing product inspections and testing, ensuring compliance with customer specifications and industry standards, and reducing defects by 15%
- Improved Efficiency: Optimized material handling processes, implementing best practices in storage and retrieval systems to increase efficiency by 20% and lower operational costs
- Maintained High Inventory Accuracy: Managed inventory control in a large-scale warehouse, achieving and sustaining a 98% accuracy rate, ensuring timely customer order fulfillment
- Minimized Product Damage: Developed and enforced safety protocols for handling and storing goods, reducing product damage by 10% and improving compliance with safety standards
- Enhanced Shipping Operations: Streamlined packing and shipping workflows, reducing shipping errors by 30% and improving on-time delivery rates by 25% through new tracking and packaging systems
- Optimized Supply Chain Processes: Resolved material and system mismatches using supply chain management strategies, improving accuracy and reliability of processes
- Decreased Inventory Discrepancies: Collaborated with cross-functional teams to address inventory discrepancies, resulting in a 20% decrease in stockouts and overstock issues
- Boosted Team Productivity: Trained and mentored warehouse staff on material handling and inventory management, driving a 15% increase in overall team productivity
- Increased Warehouse Throughput: Applied problem-solving skills to troubleshoot and eliminate operational bottlenecks, achieving a 10% increase in warehouse throughput
Education
BSc - Complementary Medicine and Health Science
University of the Western Cape
Cape Town 02.2005 - 05.2009
Diploma in Supply Chain Management - undefined
Alison
Cape Town 02.2023 - 05.2023
Diploma in Warehouse Management - undefined
Alison
Cape Town 02.2024 - 05.2024
Diploma in SAP MATERIAL MANAGEMENT AND LOGISTICS - undefined
Alison
Cape Town 06.2024 - 05.2024
Skills
Analytical skills
Certification
Sales Prospecting and Lead Generation, 01/01/21
Timeline
Diploma in SAP MATERIAL MANAGEMENT AND LOGISTICS - undefined
Alison
06.2024 - 05.2024
Diploma in Warehouse Management - undefined
Alison
02.2024 - 05.2024
Diploma in Supply Chain Management - undefined
Alison
02.2023 - 05.2023
Sales and Merchandise Representative (Liquor)
Pernod Ricard
06.2022 - 11.2024
Sales and Customer Service Agent
Freedom Life
01.2018 - 02.2021
Researcher
Human Science Research Counsil
03.2013 - 12.2017
Supply Chain Management
Khayelitsha District Hospital
01.2011 - 01.2013
Health and Wellness Advisor
Zet Health Link
02.2010 - 11.2019
BSc - Complementary Medicine and Health Science
University of the Western Cape
02.2005 - 05.2009
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