Sivuyile Innocent Kupelo
7 Shrike Avenue ,Beacon Bay ,ku Gompo City
Summary
Accomplished executive assistant with 19 years of experience supporting senior government officials in the public sector. Expertise in managing high-level administrative, financial, and secretariat operations, particularly for the general manager of human resource development in the Department of Health, Eastern Government of South Africa. Recognized for maintaining confidentiality and fostering diplomatic relationships with stakeholders. Proficient in complex diary management, public-sector budget monitoring, and facilitating high-level inter-institutional agreements.
Overview
20
20
years of professional experience
Work History
Executive Office Assistant to General Manager, Human Resource Development
Eastern Cape Government Department of Health
KuGompo City
09.2021 - Current
- Provide administrative support to the executive management .
- Manage the diary of the General Manager (GM)
- Arrange and organise travel and meetings for the GM
- Capture executive meeting minutes for the GM
- Plan daily schedules and follow-ups from meetings
- Prepare internal and external communication documents
- Type correspondence (letters, emails, etc.)
- Manage incoming calls, queries, and requests for the GM’s office
- Troubleshoot issues with clients and stakeholders
- Compile reports, minutes, presentations, and distribute them
- Consolidate budget information and monthly monitor expenses
- Provide professional Secretariat duties on the renewal of MoU between Epartment of Health and Eastern Cape Universities.
- Cultivated strong industry relationships to promote services and improve business operations.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
Call Centre Advisor-HR support
Eastern Cape Department of Health
KuGompo City
04.2011 - 08.2021
- Captured data on the CRM system and managed HR queries
- Monitored and captured leave on PERSAL
- Compiled CRM-based reports (weekly, monthly, quarterly)
- Answered calls, emails, and faxes from clients
- Followed up on escalated HR queries and tracked resolutions
- Explained government policies and procedures to clients
- Provided administrative support to learnership/internship database and recruitment
- Corporate Services
- Maintained comprehensive HR records, including contracts, performance reviews, and attendance data, ensuring compliance with GDPR.
- Assisted with the implementation of a new HR information system, improving data management and accessibility.
- Organised staff welfare initiatives, such as team-building events and health and wellness programmes, to boost morale.
- Handled disciplinary and grievance procedures, ensuring fairness and legal compliance in all cases.
- Managed employee onboarding process, organising induction sessions and facilitating smooth integration into the team.
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Administered payroll processing for over 100 employees, maintaining accuracy and adherence to deadlines.
- Prepared HR reports for senior management, highlighting key metrics and insights for informed decision-making.
- Facilitated performance appraisal process, guiding managers on objective setting and feedback techniques.
- Engaged in continuous professional development, attending workshops and conferences to stay abreast of HR best practices.
- Implemented HR policies and procedures, aligning them with legal regulations and company objectives.
Human Resources Assistant
Lilitha College of Nursing ,Dept. Of Health ,EC
kuGompo City
08.2008 - 03.2011
- Drafted correspondence and appointed new employees on PERSAL.
- Submitted documents to head office, and captured service benefits.
- Administered payroll operations, including calculating overtime, holiday pay, and resolving any discrepancies.
- Handled inquiries about HR policies, regulations and procedures.
- Assisted in recruitment processes, from advertising vacancies to scheduling interviews and communicating with candidates.
- Supported the HR Manager in strategic planning and execution of organisational development initiatives.
- Compiled personnel data and generated reports for senior HR staff.
- Updated and maintained personnel records covering performance evaluations, salaries and training.
- Managed accurate and accessible employee data records.
- Arranged meetings and appointments using calendar management system.
- Prepared new employee files and structured current employee files for accurate, reliable records.
- Managed employee relations, addressing grievances and mediating conflicts to foster a positive work environment.
- Supported managers with ad-hoc administration and queries.
- Created complete records for new hires.
- Handled confidential information with discretion, respecting privacy and maintaining professional integrity.
- Reviewed employee time sheets for accuracy and maintained accurate records in company system.
- Organised training sessions and development workshops to enhance staff skills and performance.
Patient Administrator and Medical Records Administrator
Frere Hospital-Department of Health ,EC
KuGompo City
02.2006 - 07.2008
- Coordinated with medical staff to verify and correct patient information, enhancing record accuracy.
- Streamlined front-desk operations, reducing patient wait times and enhancing overall experience.
- Managed patient appointments, coordinating schedules to optimise healthcare provider availability and patient needs.
- Handled confidential patient information with discretion, adhering strictly to data protection legislation.
- Assisted in transitioning from paper-based to electronic records, minimising errors and improving access to patient data.
- Delivered high-quality customer service, addressing patient enquiries and concerns with empathy and professionalism.
- Built relationships with clinicians on services by providing comprehensive administrative support.
- Answered patients' questions in friendly manner.
- Processed patient admissions, discharges, and transfers, maintaining accurate and up-to-date records.
- Provided administrative support to healthcare professionals, facilitating smoother patient care coordination.
- Conducted patient satisfaction surveys to gather feedback and identify areas for service improvement.
- Collaborated with multidisciplinary teams to support patient care delivery, participating in meetings and handovers.
Education
Certificate - POPIA
Information Regulator South Africa
Midrand 2025
Advance Diploma in Public Administration - Public Administration
University of Western Cape
Cape Town 2025
Certificate of Higher Education - Project Management
Regenesys Business School
Johannesburg 2024
Bachelor of Laws(LLB) - Law
Regenesys Business School
Johannesburg, Sandton 2024
National Certificate in Contact Centre and Business Process Outsourcing - Communication Management
Camblish Institute
Johannesburg, GP2023
National Certificate in Contact Centre Operations - Communication Management
Camblish Institute
Johannesburg, GP2023
National Certificate in Contact Centre and Business Process Outsourcing - Communication Management
Camblish Institute
Johannesburg, GP2019
Barchelor of Business Administration -
Regenesys Business School
Johannesburg, GP2017
National Senior Certificate (Matric) - Grade 12
Sandi Senior Secondary School
Ngqeleni, EC2004
Skills
- Secretariat
- Executive Support
- Data management
- Report compilation
- PERSAL software
- Communication skills
- Office administration
- Knowledge of HR policies
- Personnel records maintenance
- Computer literacy
- Multitasking
- Employee record management
- Time management
- Conflict resolution
- Client relationship management
- Document preparation
- CRM systems
- Performance management
- Recruitment coordination
- HR policy compliance
- Employee training
- Payroll administration
- Administration
- Teamwork
- Interview management
- Team player
- Confidentiality
- Organisational development
Custom Section
- Date of Birth: 15 December 1986
- ID Number: 861215 6127 080
- Gender: Male
- Race: African - South African
- Marital Status: Single
- Driving License: South African Code 10 (C1)
- Criminal Record: None
- Religion: Christian
References
- Prof. ST. Moko, Acting General Manager - Human Resource Development, Dept. of Health Eastern Cape, 0605729157, singilizwe.moko@echealth.gov.za
- Dr. Z. Ntlube, Manager, Shared Contact Centre, Department of Health Eastern Cape, 0833780234, zandisile.ntlube@echealth.gov.za
- Mr. TN. Ntsoane, Chief Director – Office of Health Standards Compliance, Pretoria, 0810449956, tntsoane@ohsc.org.za
Timeline
Executive Office Assistant to General Manager, Human Resource Development
Eastern Cape Government Department of Health
09.2021 - Current
Call Centre Advisor-HR support
Eastern Cape Department of Health
04.2011 - 08.2021
Human Resources Assistant
Lilitha College of Nursing ,Dept. Of Health ,EC
08.2008 - 03.2011
Patient Administrator and Medical Records Administrator
Frere Hospital-Department of Health ,EC
02.2006 - 07.2008
Certificate - POPIA
Information Regulator South Africa
Advance Diploma in Public Administration - Public Administration
University of Western Cape
Certificate of Higher Education - Project Management
Regenesys Business School
Bachelor of Laws(LLB) - Law
Regenesys Business School
National Certificate in Contact Centre and Business Process Outsourcing - Communication Management
Camblish Institute
National Certificate in Contact Centre Operations - Communication Management
Camblish Institute
National Certificate in Contact Centre and Business Process Outsourcing - Communication Management
Camblish Institute
Barchelor of Business Administration -
Regenesys Business School
National Senior Certificate (Matric) - Grade 12
Sandi Senior Secondary School