Siviwe Faku

• Managed inbound event enquiries, engaging clients to clarify event requirements and deliver tailored solutions.
• Consult with clients on suitable venue, packages, services and event solutions.
• Follow up with prospects and manage the sales pipeline from inquiry to confirmed booking.
• Prepare and present quotations and proposals based on client requirements.
• Negotiated with clients to resolve questions or concerns, successfully securing event bookings.
• Built and maintained strong client relationships, fostering trust and satisfaction throughout the sales process.
• Manage multiple prospects and bookings while working towards sales and revenue targets.

• Engaged potential students to provide information about HyperionDev programs.
• Advised students on course selection and program suitability.
• Engaged potential students to clarify program offerings and support informed decision-making.
• Responded promptly to inquiries from prospective students regarding admissions requirements, application procedures and deadlines.
• Collaborated with academic teams to align programs and admissions criteria.
• Managed applicant data using CRM systems for efficient tracking.
• Evaluated applications and maintained accurate records throughout the admissions cycle.
• Compiled and analyzed statistical reports on admissions trends to inform strategic planning.
• Guided and supported students through the admissions process, ensuring clarity and adherence to requirements.

• Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
• Cultivated positive work environment that enhanced employee engagement, retention rates, and overall team morale.
• Leverage professional networks and industry knowledge to strengthen client relationships.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations, improving overall team effectiveness.
• Cultivate a positive work environment that fostered employee engagement, increased retention rates, and boost overall team morale.
• Implement innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Improve project efficiency with strategic planning, resource allocation, and time management practices.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Secured key partnerships that advanced company's growth strategy and expanded market reach.

• Obtain STADIO National Marketing and Student Recruitment objectives, targets and parameters
• Ensure that accountability for all aspects of the plan is clear and measurable
• Manage the implementation of the plan
• Review progress and manage deviations from the plan
• Report on progress against the plan
• Ensured effective lead management to deliver actionable recruitment data and maintain accurate historical records
• Reported to the National Marketing and Student Recruitment function and the Executive Head
• Analyzed recruitment data to identify trends and inform strategy.
• Regularly review the relevance of the strategy and action plans and amend if necessary
• Review environment trends and historical information relevant to the School.

• Conducted customer analysis to identify trends and revenue opportunities
• Analyzed competition to develop effective strategies
• Contributed to segmentation strategy development - continually reviewing the strategy and continually identified new segments and markets
• Initiated lead generation activities through presentations and events to attract new clients.
• Established strong relationships with key partners with other schools based on segmentation strategy (new accounts)
• Monitored customer satisfaction ratings to ensure quality service delivery
• Facilitate early school interventions (with a long-term business development focus)
• Monitored and maintained customer satisfaction ratings to enhance service delivery
• Facilitated business reviews using CRM programs to assess account performance

Manage, motivate and support a team of nine salespeople and one marketing intern

• Pro-actively maintain relationships with potential clients at various points of contact in an efficient, professional and timely manner
• Pro-actively maintain relationships with potential clients at various points of contact in an efficient, professional and timely manner
• Oversee Customer Relationship Management workflow process and accurate capturing of necessary data
• Oversee Customer Relationship Management workflow process and accurate capturing of necessary data
• Expanded lead databases each year by identifying and acquiring new contacts.
• Maintained inventory of marketing materials to ensure availability for promotional activities.
• Guide the team in proper procedure with training and development of efficient systems.
• Guided team in proper procedures through training and development of efficient systems to enhance operational effectiveness

• Achieved sales targets and implemented campus sales and marketing initiatives to attract students for undergraduate and postgraduate qualifications and short learning programs.
• Initiated and managed relationships with prospective students at every stage of the recruitment process to encourage registration for Vega qualifications and report on campus sales activity per set targets.
• Initiated on and off campus to convert enquiries into enrollments, meeting annual student intake targets.
• Participated in campus promotional activities, including career fairs and open days.
• Conduct interviews with prospective students and provide feedback on those interviews
• Prepared sales figures and statistics.
• Establishes and fosters productive relationships with teachers, principals, corporates and other relevant stakeholders
• Compiled sales figures and statistics to assess performance.
• Executed CRM workflow process to manage student interactions effectively.

• Initiate, Implement, and Oversee the school marketing plan for Damelin Centurion Campus
• Develop and implement marketing and communication strategies for the campus
• Acted as primary marketing contact, fostering relationships with Principals, Life teachers, learners, and parents to enhance the institution's image and visibility.
• Work as a team with fellow school marketers from all Gauteng campuses with the goal of protecting and solidifying the Damelin Education Group brand
• Submitted daily reports along with weekly, monthly, and annual plans to the Head of School Marketing, General Manager, and Sales Manager.
• Attended career exhibitions and events in and out of province to promote campus offerings.
• Submitted daily reports, weekly and monthly marketing plans for the Head of School Marketing, the General Manager, and the Sales Manager to ensure alignment and transparency.
• Ensure timeous ordering and management of Damelin promotional and branding material for the campus
• Conducted engaging school presentations on Damelin Centurion offerings and enrollment benefits to attract prospective students.

• Specialize in the promotion of voice, connectivity, data mobile and telephone solutions to small and large businesses in Gauteng and surrounding provinces (Limpopo, North West, Mpumalanga and Free State)
• Developed strategic relationships with leading brands to deliver customer benefits
• Develop strong and strategic relationships with leading brands to pass on benefits to customers
• Identified, installed, and supported telecommunication needs of clients
• Identify, install, and support all telecommunication needs of the client
• Provided expertise to optimize business telephone systems for efficiency and cost-effectiveness

• Promoting and facilitating activations to create awareness and drive sales for various brands (SAB, Vodacom, Discovery, Grass Valley and Telkom)
• Facilitated registration process for staff, partners, and clients during corporate events to ensure smooth operations.
• Assisting with the sourcing and recruiting staff personnel
• Oversaw staff value delivery to maintain service quality during Operations Manager's absence.
• Resolved customer queries and complaints to ensure timely resolution.
• Supported new business development initiatives to expand client engagement.