SIVESHEN RAGAVULU
Benoni
Summary
Results-driven Operations and Client Support professional with 9+ years of experience across operations coordination, project administration, customer service, logistics, payroll administration, inventory management and data stewardship. Proven track record of supporting business operations, maintaining critical data integrity, coordinating cross-functional teams, managing stakeholder relationships and improving operational efficiency. Advanced user of SAP, Microsoft Dynamics NAV, Excel and reporting systems. Adept at balancing multiple priorities in fast-paced environments while maintaining exceptional service standards.
Overview
10
10
years of professional experience
Work History
Operations & Client Support Coordinator
Liquid Concepts
08.2023 - Current
- Provided multi-channel customer support, efficiently resolving operational queries to enhance customer experience.
- Coordinated customer orders, quotations, invoicing, and project scheduling to ensure timely delivery and client satisfaction.
- Collaborate with internal teams to ensure successful project delivery and customer satisfaction.
- Supported logistics planning and supply management, contributing to accurate operational reporting.
- Maintain accurate records and compliance with internal processes.
Project Administrator & Data Steward
BCX
12.2019 - 07.2023
- Managed operational databases and reporting processes to ensure accurate asset administration.
- Produced budget reports and financial spreadsheets to support operational decision-making.
- Improved workflow efficiency and data accuracy through process enhancements.
- Coordinated with stakeholders to streamline business operations and enhance project documentation.
- Coordinated technician installations and maintained project documentation.
Warehouse Administrative Specialist
Compass Group
05.2018 - 11.2019
- Maintained SAP inventory records, resolving stock variances to ensure accuracy.
- Coordinated stock deliveries while monitoring inventory levels to meet demand.
- Managed inventory administration, stock control and supplier documentation.
- Produced analytical reports to inform operational decision-making.
Payroll Filing Clerk
Compass Group
03.2017 - 04.2018
- Managed employee records and payroll-related information using SAP to streamline processes.
- Administered payroll documentation and employee records.
- Resolved UIF, pension, provident fund, and employee benefit queries to support employee needs.
- Ensured regulatory compliance and upheld documentation standards to mitigate risks.
Administrative Clerk
Capri
01.2016 - 01.2017
- Coordinated customer orders and documentation to ensure timely processing.
- Supported sales administration and facilitated effective customer communication.
- Assisted in training coordination and identified opportunities for process improvements.
- Maintained documentation compliance and administrative standards.
Education
National Senior Certificate - Grade 12
Southview High School
Lenasia - SouthSkills
- Operations Coordination
- Project Administration
- Client Relationship Management
- Customer Service
- Data Management
- Reporting & Analytics
- Logistics Coordination
- Inventory Management
- Asset Administration
- Stakeholder Engagement
- Process Improvement
- Documentation Control
- ERP Systems (SAP & Microsoft Dynamics NAV)
- Microsoft Excel
- Data Management Tools
- Reporting Systems
- SAP
- Microsoft Dynamics NAV
- Microsoft Word
- Microsoft Outlook
- Skynamo
- Problem Solving
- Compliance & Governance
Timeline
Operations & Client Support Coordinator
Liquid Concepts
08.2023 - Current
Project Administrator & Data Steward
BCX
12.2019 - 07.2023
Warehouse Administrative Specialist
Compass Group
05.2018 - 11.2019
Payroll Filing Clerk
Compass Group
03.2017 - 04.2018
Administrative Clerk
Capri
01.2016 - 01.2017
National Senior Certificate - Grade 12
Southview High School