Sivanesan Vandeyar

• Accelerated Digital Channel Growth: Delivered sustained year-on-year revenue growth and significantly expanded market penetration through the strategic development of Host-to-Host and API channels.
• Boosted Client Adoption & Experience: Drove strong increases in client adoption and streamlined onboarding, leading to marked improvements in client satisfaction and overall channel experience.
• Optimized Channel Performance: Established a robust performance monitoring framework, ensuring consistently high availability, rising transaction volumes, and proactive risk management.
• Enabled Seamless Product Onboarding: Successfully introduced and integrated multiple new digital products and services into B2B channels, reducing time-to-market and enhancing partner readiness.
• Strengthened Strategic Partnerships: Built and deepened relationships with key partners, ensuring alignment with business priorities and delivering measurable mutual value.
• Enhanced Cross-Functional Delivery: Worked across sales, marketing, product, and support teams to deliver integrated, client-centric initiatives that unlocked new revenue opportunities and improved service delivery.

• Directed strategic integration of channel-based products across client service, operational, and product value chains, achieving full alignment with business strategy and improving cross-channel efficiency by 25%.
• Led enterprise-wide change management initiatives, securing executive and stakeholder buy-in, and ensuring 95%+ adoption of new channel solutions within target timelines.
• Operationalised channel strategies by designing and embedding scalable service and support processes, resulting in a 30% reduction in client query resolution times.
• Coordinated cross-functional delivery between product, operations, technology, and client service teams, enabling seamless rollout of three major channel services with zero critical incidents.
• Delivered strategic market and client insights to shape the channel product roadmap, directly contributing to the launch of two high-impact channel features that increased partner engagement by 40%.

• Applied high-level strategic thinking and execution by leveraging a deep and practical understanding of people, processes, systems, technology, and business strategy to design and implement impactful solutions that delivered measurable business outcomes.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Directed the client service and channel support strategy for enterprise and corporate banking clients, achieving a 20% year-on-year improvement in client satisfaction scores.
• Led a multi-disciplinary team delivering high-touch service across multiple digital and integration channels, maintaining service availability above 99.9%.
• Implemented proactive service and incident management processes, reducing channel-related client escalations by 35% within the first year.
• Partnered with product, operations, and technology teams to drive continuous improvement of channel functionality and client experience, enabling faster resolution of systemic issues by 40%.
• Introduced data-driven service insights to inform channel development roadmaps, directly influencing the launch of client-requested enhancements adopted by 70%+ of the client base

Designed and implemented a differentiated client service, support, and relationship model for corporate and high-end commercial clients across multiple African markets, delivering a 15% uplift in client retention within the first 18 months.

Developed a continent-wide channel support strategy, aligning digital and integration channel capabilities with local market needs, resulting in a 20% increase in channel adoption.

Introduced a structured onboarding support model for complex corporate clients, reducing time-to-revenue by 25% while improving client readiness and satisfaction.

Created and rolled out sales and optimisation frameworks that enabled relationship teams to identify and convert cross-sell and up-sell opportunities, contributing to double-digit growth in ancillary revenue.

Partnered with executive leadership and in-country teams to drive consistent service excellence while adapting to regional market dynamics, achieving service standardisation in 90% of target markets.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.

• Plan and manage performance, skills development, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
• Manage the outputs and daily activities of a team of highly specialised Channel Specialists/ Transactional Bankers to maximise the following:
• Drive significant growth and profitability in the context of cost management
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant targets.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through proactive cross sell and VSI generating activities
• Resolve all customer queries efficiently, and within agreed timelines.
• Provide sales support efficiencies and services in order to ensure retention of clients
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
• Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and Identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Department: Client Engagement
• Segment: Channels

• Responsible for the Portfolio Managers reaching their Sales targets.
• Drive and support Regional Sales Campaigns.
• Understand Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets
• Track progress and performance against sales plan and targets as reflected in performance best contracts.
• Build relationships with customers by engaging with customers on a regular basis (i.e. customer feedback sessions)
• Assistance and support to branches by interacting with internal stakeholders : CPE’s/ Business Managers/ Regional Sales Directors.
• Support and assistance to Regional Head
• Introduce new sales initiatives and sales campaigns within the sales network.
• To ensure effective sales performance and sales people management.
• Introduce new sales initiative and sales campaigns within the sales network.
• Drives the provision and maintenance of superior customer service throughout the catchment.
• Department: FNB Online- Eastern Cape
• Segment: Corporate

• Implementation of Online Banking Solutions : Online Banking Enterprise , PACS, CASHMAN,NAEDO
• New Sales opportunities- Presentations to prospective clients
• Needs analysis – Identifying limitations to the implementation of above mentioned products and providing solutions
• Implementation- installation of above mentioned products.
• Support- provide training and technical support to existing clients
• Client Take- Over- Presentations to targeted clients utilizing competitive banks products. I had to have a functional knowledge of competitor’s products to highlight the advantages of Online Banking (FNB) product offerings.
• Revenue Optimization
• Cross Selling additional products to clients : Account Verifications, NAEDO, statement downloads
• Analysis of clients needs and provide adequate instructions/training to maximize revenue output
• Analyzing Data extracts to identify optimization leads and opportunities
• Ability to energize the internal stakeholders around Online solutions to ensure they are fully utilized by the Business and Consumer client base
• Provide Feedback to Relationship Managers, Commercial Managers and other stakeholders
• Presentations on related product offerings and enhancement to obtain new sales opportunities
• Analyze relevant data and compile reports to Relationship Managers
• Provide feedback w.r.t industry and compliance standards
• Identification of new lead opportunities within industries not previously pursued to be shared with the industry Relationship Manager System Analysis
• Updating of systems with client information e.g. Siebel Pipeline, revenue reporting
• Input and assistance with creation of client presentations and supporting documentation to enable the Banking Specialist –Online and the Relationship Manager’s to pursue the possible opportunity
• Completion of required documentation in accordance to compliance standards w.r.t the implementation of Online Banking Enterprise , PACS , NAEDO and CASHMAN
• Department: FNB Online
• Segment: Corporate

• Educating Grade 7 learners in the field of Science and Technology
• Educating Grade 6 learners in the field of Science and Technology
• Physical Education Educator for the entire school.
• Gauteng Online Specialist- provided training to all Educators and selected learners in the field of IT and Computer Science.
• Learning Area Head- Technology- provide leadership functions within the learning area of Technology. Curriculum development and management of the Technology Department
• Department: Daxina Primary School
• Additional functions and Responsibilities
• I was responsible for compiling learning are specific curriculum and outcomes
• Presentation of annual budget to the parent component
• SGB teacher Representative
• Sports Council Executive Committee member

• Educating Grade 10,11 learners in the field of Physical Science
• Educating Grade 12 learners in the field of Biology
• Physical Education – Grade 8,9,10,11 and 12
• Cricket Coach
• Volleyball Coach
• Department: Lenasia Secondary School
• Additional functions and Responsibilities
• I was responsible for compiling learning are specific curriculum and outcomes
• Presentation of annual budget to the parent component
• SGB teacher Representative
• Sports Council Executive Committee member
• Implemented proactive intervention strategies for struggling learners, resulting in increased academic achievement across the board.
• Implemented differentiated instruction strategies to accommodate diverse learning needs and styles, promoting academic success for all students.
• Developed engaging curricula that aligned with state standards and incorporated multidisciplinary approaches to learning.
• Assessed student progress through a variety of evaluation tools, ensuring accurate measurement of knowledge retention and skill development.
• Organized extracurricular activities and clubs related to subject matter, fostering a deeper connection to course content beyond the classroom setting.
• Increased parent involvement through regular communication and collaborative projects, fostering a supportive learning environment.
• Established clear expectations for behavior and academic performance, creating a structured and respectful classroom environment conducive to learning.
• Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.