Sitshongo Papama
Sales And Admin Support Representative
Zimbane Administrative Area Mthatha
Summary
Versatile professional with experience in cashiering, administrative support, and front desk management. Skilled in customer service, transaction handling, and office coordination. Proven ability to multitask, manage schedules, and maintain organized records while ensuring a positive environment for clients and visitors.
Overview
1
1
year of professional experience
Work History
Front of House Team Member
KFC Fortgale
01.2024 - Current
- Proficient in operating Point-of-Sale (POS) systems and managing cash and credit card transactions with high accuracy.
- Skilled in upselling and promoting menu items to enhance customer satisfaction and drive sales.
- Expertise in handling customer complaints with professionalism and efficiency, ensuring positive resolutions.
- Adapting to diverse roles, including serving customers, preparing meals, and handling inventory
Front Desk Assistant
Mark’s Place (Bed and Breakfast)
6 2022 - 12.2023
- Implemented marketing strategies and promotions to boost occupancy rates.
- Handled guest inquiries, resolved issues, and escalated concerns to management to ensure customer satisfaction.
- Handled reservations, cancellations, and special requests, ensuring high levels of guest satisfaction.
Administrative Intern
TCN Architects
3 2021 - 03.2022
- Managed personal and professional calendars, coordinating appointments and events efficiently.
- Executed special projects and tasks as assigned, demonstrating flexibility and proactive problem-solving skills.
- Experienced with organizational software, including Microsoft Excel and Google Drive.
Education
Matric Certificate - Achieved Bachelor's Pass
Holy Cross Senior Secondary School
Mthatha, South Africa 05.2001 -
Skills
Client Relations
Administrative Support
Schedule Management
Advanced computer skills
Team Collaboration
Payment Processing
Multitasking
References
- KFC Fortgale, Ms Magwentshu, 082 665 2237
- Mark’s Place, Ms. Qinga, 081 442 9166
- TCN Architects, Ms. Mpanza 061 424 6807
Timeline
Front of House Team Member
KFC Fortgale
01.2024 - Current
Matric Certificate - Achieved Bachelor's Pass
Holy Cross Senior Secondary School
05.2001 -
Front Desk Assistant
Mark’s Place (Bed and Breakfast)
6 2022 - 12.2023
Administrative Intern
TCN Architects
3 2021 - 03.2022
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