Sithulisiwe Andile Thebe

• Tracked orders and notified customers of status or potential delays.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
• Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
• Tracking trucks,capturing breakdowns and supervising and controlling driver activities

• Auditing of membership agreements sold daily to ensure correct fees have been charged and that correct commission is allocated in accordance with the company policy
• Administration of existing memberships
• Ensure monthly reports are compiled on time and are correct
• Training Front Desk staff and ensuring compliance to company policy
• Managing Admin Department as well as overseeing that front desk is managed properly
• Maintaining Customer Service Standard
• Dealing with queries, complaints and emergencies
• Ensuring overall service standards are met by all staff
• Daily audits of manual processes
• Daily and weekly admin/ risk reports
• Maintain the Club Admin filing system
• Identify, investigate and report any non-compliance to company processes and business rules
• Successfully ensured that the two new Signature Clubs as they opened (Sandton the Marc and Sandton Gate Club) adhere to Compliance and Risk management requirements
• As an Administration Manager, my role was to ensure that both the Administrative functions and Front desk operate in accordance with the company set standards for optimum customer satisfaction

• Company Overview: Repair Center
• Responsible for handling the day-to-day administrative tasks of the office and making sure that everything runs smoothly
• Managing emails and correspondence
• Sending quotation to clients, updating and closing jobs on the system
• Attending to client queries and making follow ups with technicians
• Carrying out large volumes of filing while retaining a good level of accuracy and efficiency
• Rapidly responding to and resolving any administrative problems
• Managing related legislative, regulatory and compliance issues
• Coordinating office procedures
• Making sure that information is quick and easy to locate
• Ordering and maintaining office stationery and equipment
• Receiving and redirecting telephone calls
• Repair Center

Credit Control:

• Conduct credit checks on new and existing customers.
• Monitor customer accounts for overdue payments.
• Make regular contact with customers via phone, email, and letters to follow up on outstanding invoices.
• Negotiate payment plans with customers.
• Issue statements of account to customers.
• .Account reconciliation
• .Data Entry and maintaining accurate customer records in the accounting system.
• Reporting monthly debtors reports for management.
• . Provide excellent customer service to both internal and external customers.

Training Supervisor

• Conduct regular performance evaluations for the training team, identifying areas for improvement and recognizing achievements.
• Foster a positive and collaborative team culture within the training department
• Conduct Trainer Observations, feedback sessions, and development workshops.
• Ensure the smooth transition of new hires to operational roles
• Collaborate with Quality Assurance to uphold high training standards and associate performance.
• Monitor and evaluate training delivery to assess its effectiveness and make necessary improvements
• Manage and oversee annual compliance training

Out Bound Team Leader (Sales)

• Motivated and guided team members to reach weekly goals while promoting effective customer service
• Mentored, motivated and coached sales team to create value and delivery in the sales process
• Performance management of team members as and when required
• Handle escalated queries and on-the-floor challenges with ease
• Monitor and report on team performance and ensure smooth implementation of policies and procedures.
• Report IT issues promptly to minimize downtime and maintain team productivity.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies