Sithobekile Rachel Donga Phiri
Operations Manager
Groblersdal
Summary
Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Maroela Game Trails /Pub and Grill
06.2019 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Drafted daily and weekly sales targets for the front of house managers
- Ensuring exceptional customer service
- Maintaining relationships with suppliers and vendors
- Ensuring compliance with health and safety regulations .
Front of House Manager
Yellowstone Creek Spur
08.2013 - 05.2019
- Performed cash handling activities and secured daily bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Resolved guests complaints while maintaining positive customer environment.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Boosted staff morale by introducing incentives to for highest sales and highest spend per head per month.
Head Waiter
Pomodoros Restaurant and Pizzeria
12.2010 - 06.2013
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waiter
Eagles Flight Lodge and Restaurant
12.2008 - 11.2010
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
No Degree - 10 Steps of Service
Spur Corparation
Johansburg 04.2001 -
Timeline
Operations Manager
Maroela Game Trails /Pub and Grill
06.2019 - Current
Front of House Manager
Yellowstone Creek Spur
08.2013 - 05.2019
Head Waiter
Pomodoros Restaurant and Pizzeria
12.2010 - 06.2013
Waiter
Eagles Flight Lodge and Restaurant
12.2008 - 11.2010
No Degree - 10 Steps of Service
Spur Corparation
04.2001 -
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