Sithembiso Mbatha

1. Coordinate all work related matters on behalf of Management

2. Interpretation and explaining concerns by the employees.

3. COnsultation with logistics Bargaining Council for clarification of employees' concerns,

4. Disciplinary hearings

5. Investigation of incidents leading tp disciplinary Hearings.

6. Writing statements

7. Acting as interpreter.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Developed and implemented sales strategies to increase profits.
• Trained and mentored new sales representatives.

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
• Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
• Advocated for workers'' interests at legislative hearings, public forums, and meetings with key stakeholders to influence policy decisions that impact union members.
• Educated union members on their rights, responsibilities, and benefits through informative workshops and training sessions.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Engaged employees in business processes with positive motivational techniques.

• Collaborated with creative teams to produce visually compelling ad content, enhancing overall campaign effectiveness.
• Increased brand awareness by leveraging social media platforms and digital marketing techniques as part of integrated campaigns.
• Maintained comprehensive knowledge of industry trends and competitor activity, using insights to inform strategic decision-making processes.
• Led team training sessions on best practices in advertising strategy development and execution, elevating overall departmental performance.