Sithembiso Ngobese

Delumbuso Technical Services and Suppliers Group a company founded in response to the growing demand for black technical expertise in the engineering field, both in the public and private sectors, with a specific view to deliver speedy and quality service as well a relentless performance and while creating employment and developing much needed skills base in line with government initiatives.

Offered project management services to Fullserve Services, Maziya General Services & Ampcor Khanyisa (Electrical Contractors to City of Ekurhuleni tasked with improving the electricity revenue collection within Alberton Business Distribution Area).

• Planned and developed Project Plan.
• Ensured consistent performance output that met and exceeded the identified set targets.
• Performance-managed the teams, offered coaching, mentoring and development.
• Developed and built relationships with internal and external stakeholders (i.e. Councilors, City of Ekurhuleni (CoE) – the End User).
• Ensured that the teams had the operational infrastructure (e.g. technical equipment, software and human resources required to operate efficiently.
• Coordinated and managed health and safety on sites.
• Scheduled work orders.
• Compiled daily/ weekly and monthly performance reports and managed the performance.
• Held hourly/ daily/ weekly/ monthly meetings with the teams to discuss performance and documented the sessions.

At Syndic8 Trace the search is always on... Enabling clients to reunite unclaimed financial assets with their rightful but untraceable owners is all we do. It is our core competency and our driving force. We Sub-contractor to Cold Case Tracing (Pty) Ltd.

• Offered an investigative manual research solutions.
• Performed detailed and varied tracing service.
• Facilitated the tracing of unclaimed funds former members and or their beneficiaries.
• Utilized proprietary data sources (not tracing databases), cyber tracing outreaches, open source intelligent, human intelligent and physical investigative technique.

Fullserve Services (Pty) Ltd an electrical contractor appointed by DBSA under Tender No. contract RFP074/2018 where the End User (City of Ekurhuleni) had an objective to improve the electricity revenue collection within its distribution area. The replacement of conventional (analogue) meters and the relocation of all meters from the consumer properties into secure metering kiosk located on the walk way (parallel to the public road) a way to minimize interference, illegal access and bypassing of meters in LV supply networks.

• Executed the project on time, quality and budget
• Identified and managed subcontractor performances, ensured consistent performance output that met and exceeded the identified set targets
• Performance-managed the teams, offered coaching, mentoring and development
• Developed and built relationships with internal and external stakeholders (i.e
• Councilors, City of Ekurhuleni (CoE) – the End User, Aurecon (the Project Consultant) and the Development Bank of Southern Africa (DBSA) - the Project Sponsor)
• Ensured that the teams had the operational infrastructure (e.g
• Technical equipment, software and human resources required to operate efficiently
• Coordinated and managed health and safety on sites
• Scheduled work orders
• Compiled daily/ weekly and monthly performance reports and managed the performance
• Held hourly/ daily/ weekly/ monthly meetings with the teams to discuss performance and documented the sessions

Imbawula Technical Services an Electrical Contractor appointed to execute project: Glencore Substation Refurbishment and System Strengthening (The Glencore Town and Sithembile Township in Dundee), Endumeni Municipality, Kwazulu Natal Province.

• Executed the project on time, quality and budget
• Managed subcontractor performances, ensured consistent performance output that met and exceeded the identified set targets
• Performance-managed the teams, offered coaching, mentoring and development
• Developed and built relationships with internal and external stakeholders (i.e. Councilors, Endumeni Municipality, Cascade Consulting and ABB South Africa – Switchgear Team)
• Coordinated and managed health and safety on sites
• Compiled performance reports and managed the performance
• Held daily meetings with the teams to discuss performance and documented the sessions

Cold Case Tracing a local tracer for a fortune 500 American asset reunification company and for one of the UK’s top people finders. While this provides great credibility, more importantly, it offers clients real peace of mind that their tracing needs are handled completely in-house, with deep expertise, sensitivity and security.

• Managed daily tracing operations of the beneficiaries of unclaimed benefits of the retirement fund industry
• Developed and implemented staff training and mentoring programs
• Implemented customer quality procedures
• Dealt with customer issues in a courteous manner
• Ensured that rules of conduct were adhered to during each tracing call
• Monitored staff calls for quality assurance purposes
• Approved time off requests and prepared staff schedules
• Provided initial training for each new beneficiaries tracing project
• Prepared budget reports and tracked call centre expenditures
• Disciplined staff not following call centre procedures on calls
• Developed productivity metrics.

Mmakika Trading (Pty) Ltd t/a Mmakika Electrical Contractor provide premier electrical contracting and maintenance for public sectors and private customers in commercial, domestic and industrial markets throughout the Republic of South Africa.

• Appointed Assistant to CEO 16 (2) as per OHS Act, 85 of 1993
• Increased profit by streamlining operations.
• Assisted and supported the Project Manager in their daily duties.
• Ensured that relevant management information is captured and analyzed.
• Assigning tasks.
• Controlled work schedule
• Tracked, analyzed and communicated project risks and opportunities
• Assisted the Site Construction Supervisors with the development of operating procedures.
• Resolved financial queries, including timely communication where extra budget was needed.
• Managed procurement.
• Coordinated projects from planning to implementation.
• Developed training and briefing material for staff
• Stakeholder management

• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Completed accurate material and labor estimates for jobs ranging from small to large budgets.
• Identified and eliminated safety risks through additional training.
• Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
• Continuously inspected job sites for observation of safety protocols by staff and subcontractors.
• Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.

Bittersweet appointed by The Department of Environmental Affairs as the Implementer to act as an independent contractor.

Project Name: MP – Steve Tshwete GMC Project – Middelburg Mpumalanga Province

Project Description: Clearing of illegal dumping, removal of garden refuse and rehabilitation of polluted areas. Construction of 2 (two) waste transfer stations in Aerorand and Kanonkop.

Project Sponsor: The Government of the Republic of South Africa in its Department of Environmental Affairs

• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Maintained database and spreadsheets with accurate inventory and status.
• Kept corporate and client information confidential, adhering to data safety measures.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Coordinated project scope delivery and made preliminary cost estimates for each project.
• Assisted project leads in execution of activities to meet project milestones.
• Conducted site visits to address unknown field conditions and managed additional services and change orders.
• Developed standard operating procedures for quality control standards, evaluated formats for specifications and deliverables, and corrected problems.
• Provided documentation to promote design development and deliverables preparation.
• Made recommendations to improve quality of invoicing, contracting, forms, and processes.
• Met with clients to review functional requirements and goals.
• Communicated with key stakeholders to determine project requirements and objectives.
• Developed and updated project plans, including information such as objectives and schedules.
• Coordinated and designated work tasks among team members.
• Held negotiations with stakeholders and suppliers for resources.
• Identified budget issues and resolved discrepancies.
• Identified, reviewed and selected vendors or consultants to meet project needs.

• Coordinated sales programs to capitalize on revenue opportunities and maximize profitability.
• Engaged customers to quickly identify needs, negotiate contracts and close sales.
• Resolved customer complaints regarding sales and service.
• Created informative presentations to deliver polished information and connect with audiences.
• Engaged customers and built connections to drive long-term sales.

• Won tenders on Organizational Development and Training
• Reached out to potential customers via telephone, email and in-person inquiries.
• Collaborated with sales and marketing departments to support project rollout.
• Negotiated, prepared and signed contracts with clients.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Worked with existing customers to increase purchases of products and services.
• Generated new business with marketing initiatives and strategic plans.
• Created reports and presentations detailing business development activities.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Developed process map and process flow chart
• Gathered project resources
• Monitored project progress and managed risk
• Communicated process flow to all key stakeholders
• Developed project reports

PPS is the only mutual financial services company in South Africa that focuses exclusively on graduate professionals, providing tailor-made insurance, investment and healthcare solutions to our members.

• Analysed financial information obtained from clients
• Determined strategies of meeting client's financial objectives
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Responded to clients questions about purposes and details of financial plans and strategies
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Participated in team-building activities to enhance working relationships.
• Increased customer satisfaction by resolving issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

Sanlam is a diversified financial services company headquartered in South Africa, with a strong presence in more than 30 countries on the African continent, India, Malaysia and selected developed markets.

• Analysed financial information obtained from clients
• Determined strategies of meeting client's financial objectives
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Responded to clients questions about purposes and details of financial plans and strategies
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Participated in team-building activities to enhance working relationships.
• Increased customer satisfaction by resolving issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

Old Mutual was established in Cape Town in 1845 as South Africa's first mutual life assurance society. Its purpose is to help customers thrive by enabling them to achieve their lifetime financial goals, while investing their funds in ways that will create a positive future for them, their families, their communities and broader society.

• Analysed financial information obtained from clients
• Determined strategies of meeting client's financial objectives
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Responded to clients questions about purposes and details of financial plans and strategies
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Participated in team-building activities to enhance working relationships.
• Increased customer satisfaction by resolving issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

Eskom Finance Company SOC Ltd , a wholly owned subsidiary of Eskom Holdings Ltd. Established in 1990 with the objective of granting home loans to employees of the Eskom group of companies. The loans are secured by mortgages that are registered on the property and interest is charged at rates adjusted periodically by the EFC Board of Directors.

• Explained very technical financial information to applicants in easy to understand language.
• Monitored pipelines to track and log status of loans.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Identified issues, analyzed information and provided solutions to problems.
• Carried out day-to-day duties accurately and efficiently.
• Created plans and communicated deadlines to complete projects on time.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Prepared variety of different written communications, reports and documents.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Standard Bank Group Limited is a major South African bank and financial services group. It is Africa's biggest lender by assets.

• Advised customers of products and services and assisted bankers in delivering superior customer service.
• Managed customer service inquiries and pinpointed and implemented proper path to resolution.
• Handled various accounting transactions.
• Maintained friendly and professional customer interactions.
• Maintained excellent attendance record, consistently arriving to work on time.