Sithembiso Mahlalela
Daveyton,South Africa
Summary
Results-driven professional skilled in MS Office, ZOHO, and VOIP systems, with a focus on quality assurance and strategic planning. Proven track record in team collaboration and customer interaction, enhancing service excellence through effective communication. Adept at troubleshooting and problem-solving, consistently delivering high-quality results. Committed to leveraging skills to drive organizational success.
Overview
15
15
years of professional experience
2018
2018
years of post-secondary education
Work history
First Line Support(VoIP)
Connection Telecom
2017.09 - 2026.02
- Configuration of IP phone, Modem and Router
- Troubleshooting
- Customer service to clients with issues of their phones and link down
- Monitoring
- Following up on issues that are not resolved at first attempt
- Assisting clients telephonically
- Service desk support
- Escalating issues when necessary
- Remote Assistance
Store Associate
Mr Price
2016.01 - 2017.01
- Customer service
- Stock receiving
- Auditing of Stock
- Contract Expired
Desktop Support Technician
Department of housing
2011.01 - 2012.01
- Install softwares and Operating System
- Upgrading and updating Desktop and laptop
- Troubleshooting Computer and Printers
- LAN configuration
- Contract Expired
Education
NQF Level 5 System Support -
EOH ProServ
NQF Level 4 Technical Support - undefined
Gijima
National Senior Certificate - undefined
Phandimfundo Secondary School
Skills
- Team collaboration
- Quality commitment
- Reliability and trustworthiness
- Punctuality
- Listening and writing skills
- Computer proficiency
- Impartiality in teamwork
- Goal orientation
- Customer interaction
- Service excellence
- MS Office proficiency
- Solid ticketing system expertise
- ZOHO
- VOIP expertise
- Problem-solving skills
- Troubleshooting and repair expertise
- Typing and reporting proficiency
- Configuration skills
- Calmness under pressure
- Effective communication
- Strategic planning abilities
- Leadership qualities
- Quality assurance
References
References available on request.
Languages
English
Intermediate
Accomplishments
Excellence
References
References available upon request.
Timeline
First Line Support(VoIP)
Connection Telecom
2017.09 - 2026.02
Store Associate
Mr Price
2016.01 - 2017.01
Desktop Support Technician
Department of housing
2011.01 - 2012.01
NQF Level 4 Technical Support - undefined
Gijima
National Senior Certificate - undefined
Phandimfundo Secondary School
NQF Level 5 System Support -
EOH ProServ