Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sithembile Ndovela

Sithembile Ndovela

Senior Sales Manager
Gamalakhe

Summary

Dynamic Branch Manager at Ackermans Clothing Store with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in relationship building and performance management, I consistently exceed targets through effective coaching and strategic decision-making. Committed to fostering a high-performing team and delivering exceptional service.

Overview

1
1
Language
2015
2015
years of professional experience

Work History

Branch Manager

Ackermans Clothing Store
  • Increased customer satisfaction by addressing service quality and client concerns efficiently.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Assistant Manager

Jay Jays
Durban , South Africa
04.2011 - 04.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Higher Certificate - English ,isizulu, History, Agricultural Science

Galeni High School
Portshepstone

Skills

Customer service

Branch operations management

Customer relationships

Timeline

Assistant Manager

Jay Jays
04.2011 - 04.2014

Higher Certificate - English ,isizulu, History, Agricultural Science

Galeni High School

Branch Manager

Ackermans Clothing Store
Sithembile NdovelaSenior Sales Manager