Sithembile Ndovela
Senior Sales Manager
Gamalakhe
Summary
Dynamic Branch Manager at Ackermans Clothing Store with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in relationship building and performance management, I consistently exceed targets through effective coaching and strategic decision-making. Committed to fostering a high-performing team and delivering exceptional service.
Overview
1
1
Language
2015
2015
years of professional experience
Work History
Branch Manager
Ackermans Clothing Store
- Increased customer satisfaction by addressing service quality and client concerns efficiently.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Assistant Manager
Jay Jays
Durban , South Africa
04.2011 - 04.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Higher Certificate - English ,isizulu, History, Agricultural Science
Galeni High School
Portshepstone Skills
Customer service
Branch operations management
Customer relationships
Timeline
Assistant Manager
Jay Jays
04.2011 - 04.2014
Higher Certificate - English ,isizulu, History, Agricultural Science
Galeni High School
Branch Manager
Ackermans Clothing Store