Summary
Overview
Work History
Education
Skills
Personal Information
Profile - Key Skills
Timeline
Generic
Sithembile Dlomo

Sithembile Dlomo

.
Pinetown

Summary

Financial professional with deep expertise in investment strategies, risk management, and client relationship-building. Known for strong analytical skills, effective communication, and collaborative approach to achieving financial goals. Flexible and adaptable to changing market conditions, ensuring optimal results for clients and team synergy. Highly skilled in financial planning, portfolio management, and regulatory compliance.

Overview

12
12
years of professional experience
6047
6047
years of post-secondary education

Work History

Financial Advisor

Liberty
UMhlanga
07.2024 - Current

As a financial advisor I am a trusted expert who helps clients plan, protect, and grow their wealth through tailored financial solutions. With a strong focus on customer service, I build lasting relationships by understanding individual needs and guiding clients through life’s financial decisions with clarity and care.

Reference: Precious Shezi-078 015 8007

  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.

Service Consultant

Capitec Bank
Pinetown
06.2015 - 06.2024
  • Providing exceptional customer service to clients
  • Resolving clients complaints and issues
  • Building strong relationship
  • Identify clients needs and recommend suitable solutions
  • Cross sell and up sell banking products
  • Collaborate with team members to achieve goals

Reference:Sibusiso Ndwadwe-083 582 9728

Call Centre Agent

Edcon
Durban
12.2013 - 06.2015
  • Acted as the first point of contact for clients, delivering outstanding service across phone, email, and chat platforms.
  • Resolved customer queries efficiently while maintaining a high level of professionalism, empathy, and accuracy.
  • Built strong client relationships by understanding individual needs and offering tailored solutions.
  • Represented the brand with confidence and consistency, ensuring every interaction enhanced customer satisfaction and loyalty.
  • Consistently exceeded service quality targets and contributed to overall team success.

Reference-Sthembile Zikalala-079 104 6399


Education

Matric Certificate -

Nlgiri Secondary
Pinetown
12.2008

Certificate in Abet -

Unisa
Durban
12.2015

Certificate in banking NQF level 5 - Banking

Cornerstone
Pretoria
12.2023

Advanced certificate in business management -

Mancosa
Durban, South Africa
01.2024 - Current

Skills

  • Exceptional Communication – Clear, professional, and empathetic interaction across all channels

  • Problem Solving – Quick and effective in resolving customer concerns while maintaining satisfaction

  • Customer Relationship Management (CRM) – Proficient in tools like Salesforce, Zendesk, or similar systems

  • Time Management – Handle high call/email volumes while meeting service targets and deadlines

  • Team Collaboration – Work closely with cross-functional teams to enhance service delivery

Personal Information

  • Nationality: South African
  • Driving License: Yes
  • Marital Status: Single

Profile - Key Skills

  • Good communicating skills
  • Interacting with people
  • Listening skills
  • Strong personality
  • Determined
  • Punctual
  • Perseverance
  • Hard worker
  • Able to prioritize

Timeline

Financial Advisor

Liberty
07.2024 - Current

Advanced certificate in business management -

Mancosa
01.2024 - Current

Service Consultant

Capitec Bank
06.2015 - 06.2024

Call Centre Agent

Edcon
12.2013 - 06.2015

Matric Certificate -

Nlgiri Secondary

Certificate in Abet -

Unisa

Certificate in banking NQF level 5 - Banking

Cornerstone
Sithembile Dlomo.