Sithandazile Khumalo
Gauteng
Summary
Proven leader at Checkers, adept in employee training and enhancing customer service management, significantly increased sales through strategic merchandising. Excelled in multitasking and team leadership, maintaining compliance with liquor laws. Achieved a notable reduction in inventory loss, showcasing strong decision-making and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Liqour Store Manager
Checkers
08.2022 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
- Provided insightful financial analysis to support executive team in making informed business decisions.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
- Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
- Enhanced staff productivity by conducting regular performance evaluations, providing constructive feedback, and facilitating ongoing training opportunities.
- Evaluated employee training materials and developed customized solutions to address knowledge gaps among team members.
- Managed store budget effectively to minimize expenses while maintaining adequate staffing levels and ensuring necessary resources were available for smooth operations.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cashier
Checkers
01.2017 - 08.2021
Till Packer
Checkers
03.2016 - 12.2016
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Waitress
Gallitos
04.2014 - 12.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Armour Foundation Learning Institute
Johannesburg Skills
- Employee training
- Merchandising strategies
- Store maintenance
- Promotional planning
- Customer service
- Effective communication
- Stocking and replenishing
- Cash management
- POS system operation
- Product recommendations
- Liquor law compliance
- Liquor regulations and compliance
- Conflict resolution tactics
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Team leadership
- Decision-making
- Customer service management
Timeline
Liqour Store Manager
Checkers
08.2022 - Current
Cashier
Checkers
01.2017 - 08.2021
Till Packer
Checkers
03.2016 - 12.2016
Waitress
Gallitos
04.2014 - 12.2015
Armour Foundation Learning Institute
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