Project Manager
SITHABISO MKHIZE
Contour Technology
Durban
Summary
Delivers structured project support and accurate financial oversight across planning, reporting, and stakeholder management. Coordinates tasks, resources, and budgets to maintain progress and support timely delivery. Strengthens business outcomes through clear communication, reliable judgement, and a disciplined approach to compliance and service.
3
Languages
5
Years of experience
Work History
Accountant (Part-Time)
3 Years 4 Months- Managed financial records to ensure accuracy, compliance with regulations, and reliable reporting.
- Preparing monthly, quarterly, and annual financial statements.
- Producing profit & loss statements, balance sheets, and cash flow reports.
- Recording daily financial transactions (sales, purchases, payments, receipts).
- Maintaining general ledger accounts and journals.
- Assisting in creating budgets and financial forecasts.
- Budgeting and Forecasting
- Monitored actual versus budget performance, reporting variances to inform financial decision-making.
- Tax Compliance
- Calculating and file tax returns (e.g. VAT, PAYE, corporate tax).
- Ensuring compliance with local and international tax regulations.
- Coordinated compliance verification with tax authorities, ensuring adherence to local and international tax regulations.
- Preparing for and assisting with internal and external audits.
- Auditing and Internal Controls
- Developing or supporting internal control procedures to safeguard company assets.
- Employed software tools to enhance efficiency in accounting tasks.
- Accounting Software: Sage, Xero, Pastel
- Spreadsheets: Microsoft Excel, Google Sheets
- Spreadsheets: Microsoft Excel, Google Sheets
Project Manager
2 Years 3 Months- Developed comprehensive project plans outlining objectives and milestones.
- Defining project scope, goals, deliverables, and timelines.
- Breaking down work into tasks, assigning resources, and developing project schedules.
- Facilitated discussions to clarify roles and responsibilities among team members.
- Organising and leading regular meetings.
- Assigned tasks and monitored workloads across developers, designers, testers.
- Client and Stakeholder Communication
- Acted as the primary point of contact for clients and stakeholders.
- Translating technical language into business-friendly updates.
- Ensuring requirements are understood and expectations are managed
- Budget and Resource Management
- Estimating costs and managing budgets.
- Optimising team capacity and ensuring resources are used effectively
- Process Improvement
- Conducted post-project reviews to identify lessons learned and improve future project workflows.
- Identifying lessons learned and improving project workflows for future initiatives.
- Employed software solutions to streamline collaboration and enhance productivity.
- Communication: Slack, Microsoft Teams, Zoom
- Version Control & DevOps: GitHub, GitLab, Azure DevOp
Customer Service Specialist
2 Years 2 Months- Supported customers through phone, email, chat, and ticketing channels to resolve inquiries.
- Responding to customer inquiries via phone, email, chat, or ticketing system.
- Providing accurate, prompt, and courteous responses.
- Logging and tracking all support interactions using a helpdesk platform (e.g., Zendesk, Freshdesk, Jira Service Desk).
- Opening, managing, and close support tickets according to SLA guidelines.
- Followed up with customers post-resolution to confirm satisfaction and understanding.
- Diagnosing and resolving technical issues (network errors, software bugs, login/access problems, etc.).
- Diagnosed and fixed software and hardware problems for customers.
- Assisting customers with installation, configuration, and usage of software/hardware.
- Escalating unresolved or complex issues to Level 2/3 support or relevant teams.
- Documenting steps taken and resolutions provided for knowledge base use.
- Updated knowledge of company products to assist customers effectively.
- Maintaining up-to-date knowledge of the company's products, services, and updates.
- Explaining technical concepts in a simplified way for non-technical users.
- Educated users on product features and usage to enhance their experience and proficiency.
- Guiding users through FAQs, manuals, or self-service portals.
- Delivered orientation on product updates and features.
- Employed multiple software applications for remote assistance and troubleshooting.
- Communication: Microsoft Teams, Zoom
- Remote Support: TeamViewer, AnyDesk
- Helpdesk Software: ServiceNow
- Issue Tracking & Resolution
Junior Accountant (Part-Time)
1 Year- Entered financial data into accounting systems, ensuring accuracy of sales, expenses, payments, and receipts.
- Accounts Payable & Receivable
- Assisted in processing invoices and purchase orders, facilitating timely supplier payments.
- Followed up on customer payments and monitored outstanding accounts to maintain cash flow.
- Bank Reconciliation
- Reconciling bank statements with company records.
- Investigating and correct discrepancies or unusual transactions.
- Maintaining accurate records of daily business transactions.
- Employed accounting software and spreadsheets for efficient data handling.
- Accounting Software: Sage, QuickBooks, Xero, Pastel, SAP
- Spreadsheets: Microsoft Excel, Google Sheets
- Recording Financial Transactions
Call Center Supervisor
9 Months- Managed and oversaw a team of 5 call center agents to enhance service delivery.
- Supervised call centre team
- Ensured compliance with standards by monitoring calls and ticket responses for quality and adherence to procedures.
- Monitoring calls and ticket responses for quality and compliance.
- Provided regular feedback through coaching and performance reviews to improve agent skills and performance.
- Conducted new hire orientation
- Onboarding and training new hires.
- Providing ongoing training on systems, processes, and soft skills.
- Identifying skills gaps and organize refresher training sessions.
- Ensuring team coverage and appropriate staffing levels.
- Monitoring adherence to schedules, breaks, and shifts.
- Tracked key performance indicators
- Tracking and analysing key performance indicators (KPIs) such as:
- Call handling time
- First call resolution
- Customer satisfaction
- Agent productivity
- Ensuring agents follow scripts, procedures, and customer service standards.
- Conducting quality assurance reviews and provide corrective guidance.
Education
BCom Degree - Accounting
- Graduated with over 45% of modules passed with distinction
- Majoring in Financial Accounting, Auditing and Taxation
National Senior Certificate
- Bachelor Pass
- Achieved 2 distinctions
Skills
Project Coordination
Budget Management
Budgeting Strategies
Project Compliance Management
Client Relationship Management
Cross-Functional Collaboration
Data-Driven Decision Making
Communication & Presentation
Problem Solving
Integrity & Work Ethic
Languages
English
C2
Proficient
isiZulu
C2
Proficient
Afrikaans
B1
Intermediate
REFERENCES
Available upon request
HOBBIES & INTERESTS
Reading | Farming | Soccer / Padel | Drawing
QUOTE
"Discipline is choosing between what you want now and what you want most."
Internships
- Programme Name: Yes Programme
- Tenure: 2021
Timeline
Project Manager
Contour Technology
07.2024 - Current
Accountant (Part-Time)
SINW
06.2023 - Current
Junior Accountant (Part-Time)
SINW
06.2022 - 06.2023
Customer Service Specialist
Contour Technology
04.2022 - 06.2024
Call Center Supervisor
Contour Technology
05.2021 - 02.2022
Damelin College
BCom Degree from Accounting
Pinetown Boys' High School
National Senior Certificate