SITHABILE NKOMAZANA

Job description

To administer the financial records and HR activities of the company and liaising with accountants/auditors on a daily basis. Provide up to date, accurate and complete Financial and HR information required monthly reporting to the relevant internal and external stakeholders.

Job responsibilities

• Answer customer telephone calls promptly to avoid on-hold wait times.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Investigate and resolve accounting, service and delivery concerns.
• Resolve concerns with products or services to help with retention and drive sales.
• Promote available products and services to customers during service, account management and order calls.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Process customer orders, quotations and return transactions and offered additional products and services.
• Maintain organized and secure customer files to facilitate customer support and follow-up.
• Resolve complaints to satisfy customers and encourage future transactions.
• Address customer account discrepancies and concerns.
• Research issues through identification of similar past problems and recommended most appropriate solution.
• Develop team communications and information for meetings.
• Deliver services to customer locations within specific timeframes.
• Drive operational improvements which resulted in savings and improved profit margins.

• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.

· Co-ordinating various warehousing administrative activities in order to achieve set timing and customer service targets.

· Demonstrated ability to validate and enter data received from different sources to maintain records.

· Well versed in preparing warehouse reports using MS Office Applications and WMS.

· Experienced in completing paperwork, distributing mail and performing difficult computations.

· Considerable knowledge of reviewing production schedule and filling requisitions.

· Facilitating and developing a high-quality customer service and operational process within the warehouse operation in an environment characterized with strong relationships and cost-effective solutions.

· Responsible for co-ordination activities delegated by senior staff

· Overseeing arrival of shipments into the warehouse and generating of GRN's

· Receipting of all incoming containers into WMS to ensure that stock balances all the times.

· Responsible for generating of picks on the WMS to create picks for the stock required by clients (dispatching stock to clients.

· Creating new part numbers on ERP system.

· Handling of Panasonic orders, receipting of stock on SAP, creating of PGI to generate invoices and delivery notes.

· Monitoring stock levels and sending stock count sheets to clients.

· Ensuring cycle counts are done every after two weeks (Inventory management).

· Compiling all necessary documents before releasing bonded stock and following all procedures.

· Ensuring customer demands are meet at all times.

· Proper management of bonded stock.

• Served as point of contact between clients and managerial staff.
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
• Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Maintained appropriate filing of personal and professional documentation.
• Attended meetings, took notes and tracked action items.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Arranged domestic and international travel plans and itineraries.
• Sourced and ordered office equipment and supplies.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Used discretion when handling confidential information.