Open To Work
Sisipho Sinyongo
Teleperformance
Cape Town
Work Preference
Job Search Status:
Open to workWork Type
Full timeContract workImportant To Me
Company cultureCareer advancementFlexible work hoursWork-life balancePersonal development programmesWorking remotely optionTeam building / company retreatsSummary
Results-oriented Professional with highly developed interaction and relationship-building skills. Achieved customer satisfaction through exceptional service and support while managing confidential situations in deadline-driven environments. Focused on maximising revenue by effectively promoting sales and resolving diverse issues.
1
Language
2
Certification
2
Years of experience
Work History
UK CUSTOMER SERVICE EXPERT
2 Years 1 Month- Delivered expert, compliant customer service across all retail and business banking functions within a based UK financial services environment.
- Acted as primary point of contact for diverse customer inquiries, resolving account servicing, transactional disputes, and general banking needs with emphasis on first-call resolution.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Resolved escalated customer service issues, restoring customer confidence in company's commitment to quality service.
- Demonstrated excellence in relationship management, resulting in high levels of customer service.
- Executed client data entry and validation for new account openings and existing account maintenance, ensuring adherence to internal policies and compliance.
- Actioned critical account administrative tasks, including the modification and authentication of authorised signatories and business account members.
- Reviewed and updated customer service policies and procedures, ensuring alignment with industry best practices.
- Responded to customer emails with accurate, professional replies.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 6 Months- Drove customer satisfaction: Maintained high CSAT scores by proactively resolving service failures and payment concerns before escalation
- Ensured on-time deliveries: Oversaw driver progress to guarantee timely, satisfactory order completion and high service standards
- Monitored customer surveys and feedback to identify service-related issues and implement corrective actions.
- Investigated discrepancies: Conducted detailed checks on reported overcharges and transaction errors, restoring customer trust and minimising financial loss.
- Prevented fraud: Verified high-value orders, cross-referenced account data, and flagged unauthorized activity to protect company assets
- Maintained accurate records of customer interactions, documenting inquiries, comments, and resolutions for improved future reference.
- Coordinated driver dispatch: Allocated drivers for food pickups from multiple restaurants and monitored real-time routes to customer addresses using tracking tools
Education
SVQ Level 3 - DATA ANALYTICS FOUNDATION
- Coursework in Data Foundations
- Experience in Excel
- Google Sheets
- Data Analysis
NVQ Level 3 - Matric
Skills
Client Experience: I have over two years of client-facing experience working with diverse international partners and a background of overseas travel.
Technical Skills: I am fully proficient in Windows 10 and the Microsoft Office 365 suite.
Data management
Excel data analysis
Problem-Solving: I apply sharp critical thinking and strong attention to detail to troubleshoot and solve complex problems efficiently.
Customer advocacy
Innovative problem-solving
Communication: I communicate confidently and concisely in English
and I bring a valuable command of the French language.
Proactive Autonomy: I am a disciplined self-starter who excels at multitasking
documenting work
and staying highly productive without direct supervision.
Adaptable Collaboration: I function seamlessly as both a collaborative team player and an independent worker who adapts quickly to change.
Analytical thinking
Growth & Integrity: Driven by intellectual curiosity and strong personal integrity
I am always proactively improving my skills.
Languages
English
C1
Advanced
Certification
- Data Analytics Foundation certified
- Top Performer certified
Interests
Strategy & Puzzle Gaming
Cultural Exploration:
Technical Projects or Coding
Creative Writing or Blogging
Team Sports or Group Fitness
Timeline
UK CUSTOMER SERVICE EXPERT
Teleperformance
09.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Delivast
03.2023 - 09.2024
Coursera
SVQ Level 3 from DATA ANALYTICS FOUNDATION
Douglas Mbopa Senior Secondary School
NVQ Level 3 from Matric