Sisipho Kobe
Cape Town
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives.
Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Overview
8
8
years of professional experience
Work History
Business development executive
HeraSmart
02.2024 - Current
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Identified opportunities to drive business growth, diversification and expansion.
- Forecasted sales and market trends to improve business strategy.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Generated new leads through networking at industry conferences and events.
- Conducted market research to understand customer base and enhance products.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Prepared Salesforce reports to evaluate performance and prioritise outreach.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Wrote engaging, entertaining and informative media scripts for different uses.
Waitress Supervisor
Pizza Shed
08.2021 - 01.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
Customer service representative
Merchants
02.2021 - 08.2021
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Followed up on upcoming appointments, reaching out before scheduled times to confirm.
Customer service representative
Teleperformance UK
02.2020 - 01.2021
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Advised customers on availability, pricing and location of products.
- Handled in-person, email and mailed correspondence.
- Processed high-value payments with meticulous accuracy.
- Expertly navigated Zendesk to efficiently resolve technical and billing queries.
- Protected customer confidentiality by maintaining Zendesk files in compliance with GDPR principles.
- Increased customer satisfaction by resolving issues.
Customer service representative
Webhelp UK
04.2016 - 03.2017
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Take ownership and resolve advanced telephone and written customer issues.
- Followed scripts when answering common customer questions.
Education
NVQ Level 4 - Matric
Rhodes High School
Skills
- Customer satisfaction
- Research
- Client communication
- Lead generation
- Salesforce
- Zendesk
- Excel proficiency
- Excellent listening skills
- Performance metrics
- Performance goals
- Cold calling
- Effective negotiator
- Warm and cold calling
- Task Delegation
- Complaint Handling
- Staff Management
Kitchen equipment operation and maintenance
Accomplishments
- Promoted to Second-in-Command (2-I-C) within 3 months: Recognized for exceptional performance and leadership qualities, demonstrating rapid growth and capability in a leadership role.
- Top Performer: Achieved top performer status for three consecutive months, showcasing consistent excellence and dedication in performance.
references
Company Name: HeraSmart
Referee: Mncedisi Jilana
Contact: 076 542-7014
Company Name: Pizza Shed
Referee: Tando Bavuma
Contact: 083 334-3741
Company Name: Merchants
Referee: Maanie
Contact: 071 672-3199
Company Name: Teleperformance
Referee: Zureida Khan
Contact: 064 531-9336
Company Name: Webhelp
Referee: Ebrahim Abraham
Contact: 084 886-3441
Timeline
Business development executive
HeraSmart
02.2024 - Current
Waitress Supervisor
Pizza Shed
08.2021 - 01.2024
Customer service representative
Merchants
02.2021 - 08.2021
Customer service representative
Teleperformance UK
02.2020 - 01.2021
Customer service representative
Webhelp UK
04.2016 - 03.2017
NVQ Level 4 - Matric
Rhodes High School
Similar Profiles
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Andre van den bergAndre van den berg
Regional Head of Asset Excellence Standardization at MaerskRegional Head of Asset Excellence Standardization at Maersk
Zakeer KhanZakeer Khan
Project Manager Services & Repairs at Damen Shipyards CTProject Manager Services & Repairs at Damen Shipyards CT