Summary
Work History
Education
Skills
Certification
Interests
Projects
Timeline
Generic
Sisipho Benya

Sisipho Benya

Cloud Support Engineer (L5)
Cape Town

Summary

Cloud and infrastructure professional with 15+ years of progressive experience spanning service desk, enterprise networking, and cloud engineering. Currently an AWS Marketplace Support Engineer (L5), specializing in SaaS, containerized, and data products, with a strong focus on security, compliance, and operational excellence. Proven ability to operate at the intersection of infrastructure, security, and business requirements, delivering automation-driven improvements and high-impact technical outcomes. Recognized for hands-on problem-solving, cross-functional collaboration, and consistent high performance in complex cloud environments.

Work History

Support Engineer (L5) – AWS Marketplace

Amazon Web Services (AWS)
01.2022 - Current
  • Provide expert technical support for AWS Marketplace sellers, enabling successful onboarding, product ingestion, and publishing of SaaS, AMI-based, container, and data products.
  • Act as a trusted technical partner to sellers and internal teams, resolving complex issues across EC2, S3, Lambda, IAM, Docker, and related AWS services.
  • Automated EC2 AMI scanning and validation processes, reducing manual effort and improving operational efficiency and consistency.
  • Conduct end-to-end User Acceptance Testing (UAT) for cloud and data products, ensuring readiness for production and alignment with AWS Marketplace requirements.
  • Support security and compliance assessments aligned to SOC 2 and ISO standards, helping maintain a strong security posture for Marketplace offerings.
  • Specialize in container testing and publishing workflows, enabling scalable and repeatable deployment of containerized applications.
  • Collaborate with engineering, security, and business stakeholders to improve seller experience and reduce time-to-market.
  • Promoted from L4 to L5 based on sustained performance, technical depth, and ownership of complex initiatives.

Network Administrator

Passenger Rail Agency of South Africa (PRASA)
11.2012 - 01.2022
  • Designed, implemented, and maintained converged enterprise network architectures supporting mission-critical rail operations.
  • Managed and optimized network infrastructure using Cisco and complementary technologies across multiple locations.
  • Ensured high availability, security, and performance through proactive monitoring, troubleshooting, and capacity planning.
  • Partnered with business and IT stakeholders to deliver reliable, business-aligned technology solutions.
  • Provided mentorship and technical guidance to junior team members.

Technical Support Specialist

Passenger Rail Agency of South Africa (PRASA)
08.2008 - 11.2012
  • Delivered frontline and escalated IT support for end-users, resolving complex hardware, software, and connectivity issues.
  • Supported enterprise desktop environments, network access, and application deployments.
  • Built and maintained documentation and knowledge bases to improve resolution times and service quality.

Helpdesk Analyst – User Support

BCX
01.2008 - 07.2008
  • Provided first-line technical support via phone and email for hardware, software, and network issues.
  • Managed user access, permissions, and ticket escalation processes.
  • Documented recurring issues and solutions to support operational continuity.

Service Desk Analyst

Space Age Technologies
02.2007 - 12.2007
  • Delivered frontline technical support for external clients, troubleshooting network and system issues.
  • Acted as liaison between customers and higher-tier technical teams.
  • Ensured accurate ticket documentation and timely escalation.

Education

International Diploma - IT Engineering

CTI Education Group
12-2008

Senior Certificate - Matric

Queenstown Girls’ High School
01.2005

Practitioner Programme in Project Management

Faculty Training Institute
Cape Town, South Africa
07-2017

Career Certification - Cisco Certified Network Administrator

Bytes Technology Group
Cape Town, South Africa
04.2001 -

Career Certifications - Huawei Certified Network Associate

Bytes Technology Group
Cape Town, South Africa
04.2001 -

Career Certification - AWS Certified Cloud Practitioner

Pearson Vue
Cape Town
04.2001 -

Career Certification - AWS Certified Solutions Architect - Associate

Pearson Vue
04.2001 -

Career Certification - AWS Certified AI Practitioner

Pearson Vue
Cape Town, South Africa
04.2001 -

Skills

Cloud Architecture & Operations (AWS)

AWS Marketplace Product Ingestion & Seller Enablement

SaaS & Containerized Solutions (Docker, ECS/EKS fundamentals)

Cloud Security & Compliance (SOC 2, ISO, IAM)

Infrastructure Automation & AMI Pipelines

User Acceptance Testing (UAT) & Quality Assurance

Networking & Enterprise Infrastructure (Cisco, Huawei)

Incident Management & Technical Escalation

Certification

AWS Certified Solutions Architect – Associate

Interests

Cloud Architecture & Secure Distributed Systems, AI-Enabled Cloud Services & Responsible AI, Scalable SaaS Platforms & Marketplace Ecosystems, Automation-Driven Operations & Compliance by Design

Projects

PROJECTS | INITIATIVES

Timeline: 2022 -2025
EC2 AMI Scanning Automation Initiative
Redesigned and automated AMI validation workflows to
eliminate repetitive manual checks and reduce
processing risk. Improved validation accuracy and
operational consistency while shortening publishing
cycles and strengthening release confidence for
production ready workloads.


Container SOP Transformation Pre SSLv2 Update
Conducted detailed analysis of container onboarding
and publishing processes, identifying gaps that
slowed execution and created ambiguity. Rebuilt
standard operating procedures into clearer, structured
guidance that improved engineer alignment, reduced
onboarding friction, and increased deployment
reliability for container based solutions.


SaaS Bootcamp Programme Delivery
Led structured SaaS onboarding bootcamps
supporting more than 60 sellers, guiding them through
ingestion, compliance, and go to market preparation.
Achieved a 100% seller success rate, accelerating
platform readiness and increasing seller confidence
through clear technical enablement and hands on
support.


2P Wiki Bulk Scanning Update and UAT Oversight
Refined internal knowledge resources and led user
acceptance testing for bulk scanning workflows and
agreement tooling. Improved documentation clarity,
reduced case ambiguity, and strengthened internal
alignment, resulting in faster resolution cycles and
more consistent handling of complex product
scenarios.

Timeline

Support Engineer (L5) – AWS Marketplace

Amazon Web Services (AWS)
01.2022 - Current

Network Administrator

Passenger Rail Agency of South Africa (PRASA)
11.2012 - 01.2022

Technical Support Specialist

Passenger Rail Agency of South Africa (PRASA)
08.2008 - 11.2012

Helpdesk Analyst – User Support

BCX
01.2008 - 07.2008

Service Desk Analyst

Space Age Technologies
02.2007 - 12.2007

Career Certification - Cisco Certified Network Administrator

Bytes Technology Group
04.2001 -

Career Certifications - Huawei Certified Network Associate

Bytes Technology Group
04.2001 -

Career Certification - AWS Certified Cloud Practitioner

Pearson Vue
04.2001 -

Career Certification - AWS Certified Solutions Architect - Associate

Pearson Vue
04.2001 -

Career Certification - AWS Certified AI Practitioner

Pearson Vue
04.2001 -

Senior Certificate - Matric

Queenstown Girls’ High School

International Diploma - IT Engineering

CTI Education Group

Practitioner Programme in Project Management

Faculty Training Institute

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Sisipho BenyaCloud Support Engineer (L5)