Sisanda Sylvia Juwele
Retail Sales Representative
Soweto
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
15
15
years of professional experience
Work History
Expanded Public Works Programme
Metrobus
04.2022 - 06.2023
- Developed web applications for deployment on platforms and sites.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
- Coordinated with stakeholders to define project technical requirements.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities
- Developed web applications for deployment on platforms and sites
- Streamlined open source programming assets into projects to shorten development times
Administrative Assistant
Betting World Headoffice
07.2019 - 05.2021
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted development and implementation of new administrative procedures.
Fixed Odds Clerk
Betting World
11.2016 - 07.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Recorded number of tickets cashed and amount paid out after each race or event.
- Trained and oriented new chip runners in proper procedures and security protocols.
- Set up and broke down money banks for cash floats or game tables.
- Enforced game rules and casino policies fairly to maintain betting standards.
- Collected cash bets from players and documented amounts in records.
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
Retail Sales Supervisor
Mr Price
11.2008 - 10.2016
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Maintained sales staff by selecting, orienting and training [Number] full-time and part-time employees.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Maintained sales staff by selecting, orienting and training [Number] full-time and part-time employees
Education
Business Management
Hillcross College
Gauteng,South Africa 04.2001 -
Programme in Grade R Teaching
Unisa
Johannesburg01.2022
Business Management
Unisa
Johannesburg05.2020
Grade 12
Jumba Senior Secondary School
Eastern Cape2004
Skills
Communication
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Busisiwe Mtshali
Senior Project Manager
Metrobus Company
Contact number: 011 334 1845
Reason for leaving: Completed contract
Phumelele Ntombela
Manager
Betting World Company
Contact number: 011 681 1669
Reason for leaving: Company Restructuring
Phumzile Tladi
Manager
Mr Price Company
Contact number: 011 331 4938
Reason for leaving: Seeking new opportunities for career growth and advancement.
Timeline
Expanded Public Works Programme
Metrobus
04.2022 - 06.2023
Administrative Assistant
Betting World Headoffice
07.2019 - 05.2021
Fixed Odds Clerk
Betting World
11.2016 - 07.2019
Retail Sales Supervisor
Mr Price
11.2008 - 10.2016
Business Management
Hillcross College
04.2001 -
Programme in Grade R Teaching
Unisa
Business Management
Unisa
Grade 12
Jumba Senior Secondary School
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