Sisanda Skweyiya
Waitress
Springs, Johannesburg
Summary
Dynamic and results-driven waitress with proven expertise at Views Hotel, excelling in upselling techniques and maintaining high customer satisfaction. Demonstrated strong multitasking abilities in high-volume dining environments, contributing to a 10% increase in sales. Adept in food and beverage pairings, ensuring guests enjoy a memorable dining experience.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Waitress
Views Hotel
02.2018 - 09.2024
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded over 50 napkins every shift
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Waitress
Selina's Restaurant
11.2015 - 03.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales by 10% by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Nosizwe Secondary School
King William's Town, South Africa 04.2001 -
Skills
Item promotion
Food running
Food station setup
Wine service
Upselling techniques
Bar terminology
Wine knowledge
Food and beverage pairings
Daily specials memorization
High-volume dining
Menu memorization
Certification
Ciro Coffee Academy - 2020
Timeline
Waitress
Views Hotel
02.2018 - 09.2024
Waitress
Selina's Restaurant
11.2015 - 03.2020
High School Diploma -
Nosizwe Secondary School
04.2001 -
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