Sisanda Qomane
Operation Administrator
Cape Town
Summary
Accomplished Operations Administrator promoting 4 years of expertise in the retail sector. Providing support in a variety of areas and committed to creating a positive working environment.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Operation Administrator
Shell Mother City Motors
Cape Town
01.2019 - Current
- Evaluated current operational practices and suggested improvement strategies.
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Gathered and submitted observational information in addition to required data points.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked with loss prevention in monitoring shopper behavior.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Supervisor of Operations
BP Airport
Cape Town
08.2017 - 08.2018
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Created price tags and merchandise signs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Developed systems to track and log work issues.
Cashier
Shoprite
Eastern Cape
01.2014 - 12.2014
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
National Diploma - Operations Management
Cape Peninsula University of Technology
Cape Town, South Africa 02.2015 - 12.2018
Skills
Operational evaluation
Operations monitoring
Point of Sale (POS) system operation
POS terminal operation
Operations support
Daily operations oversight
Operation system software
Red Prairie Application
Blue Yonder Application
DX Retail Application
Namos
Customer Service
Data Capturing
Stock Evaluation
Human Resource Management
Balancing Shifts
Accomplishments
- Supervised team of 70 staff members.
- Documented and resolved helping the company with ordering issues which led to minimum waste and maximizing profits.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Food Safety and Hygiene
Timeline
Fire Marshal
04-2022
Fire level1
04-2022
Emergency and Evacuation Procedures
01-2022
Food Safety and Hygiene
04-2020
Operation Administrator
Shell Mother City Motors
01.2019 - Current
Supervisor of Operations
BP Airport
08.2017 - 08.2018
National Diploma - Operations Management
Cape Peninsula University of Technology
02.2015 - 12.2018
Cashier
Shoprite
01.2014 - 12.2014