SIPIWE NORUBELA
Benoni,South Africa
Summary
Results-driven Assistant Training Manager with 4 years of experience as a Training Officer, proven track record of designing and delivering engaging training programs that drive employee performance and business growth. Newly appointed to this role, I bring a unique blend of training expertise, leadership skills, and passion for talent development. I am excited to leverage my skills and experience to drive training strategies, foster a culture of continuous learning, and contribute to the organization's success. Adaptable and driven with strong communication and organisational skills, capable of coordinating training programs and facilitating development initiatives. Demonstrates proficiency in team collaboration and problem-solving. Aims to enhance team performance and contribute to organizational growth in Assistant Training Manager role.
Overview
9
9
years of professional experience
Work History
Training assistant manager
Cartrack
Johannesburg, South Africa
02.2025 - Current
- Arranged specialist guest speakers for unique insight into industry trends and practices.
- Ensured compliance with company policies through close monitoring during training sessions.
- Conducted regular performance reviews, highlighting areas for further development and improvement.
- Established strong relationships with external trainers to ensure quality educational content delivery.
- Collaborated with senior management to identify workforce skills gaps.
- Developed tailored induction packages for new hires, expediting their integration into the team.
- Assisted in the creation of comprehensive training programmes, achieving higher employee productivity.
- Facilitated employee development workshops, fostering a continuous learning environment within the organisation.
- Organised regular team meetings for enhancing communication between staff.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Analysed training requirements at individual, team and organisational level.
- Produced training and supportive materials tailored to organisational needs.
Training Officer
Cartrack
Johannesburg, South Africa
06.2021 - 02.2025
- Designed and coordinated extensive training programmes for new employees
- Collaborated with management to identify and develop targeted training interventions
- Performed training needs analysis to develop new training programmes
- Administered assessments to measure trainee progress and identify improvement areas
- Monitored and reported training progress, milestones, and outcomes to stakeholders
- Conducted competency assessments to evaluate staff skills and knowledge
- Analysed training requirements at individual, team and organisational level.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
Control Room Supervisor
Cartrack
07.2019 - 06.2021
- Delivered operational support to management, addressing control room queries
- Managed operations during senior leadership absence ensuring continuity and decision-making
- Coordinated staffing schedules to ensure optimal departmental coverage
- Upheld high standards of personal and departmental appearance
- Led and supervised team, fostering culture of excellence and customer satisfaction
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Generated Key Performance Indicator reporting to drive better performance.
- Consistently arrived at work on time and ready to start immediately.
Customer Service Consultant
Multichoice
11.2015 - 09.2018
- Resolved inbound customer inquiries via telephone efficiently
- Authenticated customer identities ensuring confidentiality of sensitive data
- Provided proactive education on product features, benefits, and options
- Cultivated strong customer relationships and resolved issues swiftly
- Surpassed customer experience targets, driving service excellence and business objectives
- Managed high-volume customer queries simultaneously through effective multitasking.
- Advised customers on availability, pricing and location of products.
- Completed transactions to replace or exchange defective items.
- Improved overall efficiency with time management and multitasking abilities.
Education
Bcom in Human Resources Management - Commerce
University of Johannesburg
Johannesburg, Gauteng 03.2025 -
Unity High School - Mathematics, Physical Sciences, Life Sciences
Unity High School
Johannesburg 01.2009 - 12.2013
Skills
- Excellent communication and interpersonal skills
- E-learning authoring tools (Articulate Storyline, Adobe Captivate)
- Data Capturing
- Planning and Organizing skills
- Proficiency in email and calendar management
- Advanced presentation / Facilitation skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong Relationship Management Skills
- Adaptability
- Familiarity with Learning Management Systems (LMS)
- Reporting and data analysis
- Educational programme development
- Ethical decision making
- Crisis management
- E-Learning management
- Conflict Resolution
Languages
English
Fluent
Xhosa
Fluent
sotho
Upper intermediate
Affiliations
- Reading and Research
Timeline
Bcom in Human Resources Management - Commerce
University of Johannesburg
03.2025 -
Training assistant manager
Cartrack
02.2025 - Current
Training Officer
Cartrack
06.2021 - 02.2025
Control Room Supervisor
Cartrack
07.2019 - 06.2021
Customer Service Consultant
Multichoice
11.2015 - 09.2018
Unity High School - Mathematics, Physical Sciences, Life Sciences
Unity High School
01.2009 - 12.2013
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