Siphumuzo Ngwenya
Procurement Specialist
Johannesburg,GP
Summary
Seasoned Procurement Specialist with a strong record of optimizing supplier performance, negotiating high-value contracts, and leading initiatives that deliver measurable savings and operational efficiency. Recognized for developing strategic dashboards that enhanced visibility and Performance across service providers, driving smarter decisions and reducing costs tied to business interruptions. Adept at aligning procurement strategies with organizational goals, building trusted supplier relationships, and influencing stakeholders to achieve sustainable value and long-term growth.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Procurement Specialist
Lombard Insurance Company
11.2023 - Current
- Accountable for supplier onboarding, order placement, and backorder follow-ups, ensuring that delivery commitments are met.
- Liaise with internal teams (claims, finance, and legal) to source best-fit solutions that balance cost, quality, and turnaround time.
- Administer contracts and SLAs, ensuring suppliers comply with the company's procurement governance.
- Track and analyse procurement-related reports (claims completed, outstanding, declined), sharing insights with stakeholders to optimise supplier performance.
- Provide cross-functional support post-procurement, aligning operational and financial teams on service provider payments.
- Negotiated cost-saving initiatives with key suppliers (e.g. suppliers of raw materials, logistics providers, and service contractors). suppliers of raw materials, logistics providers, and service contractors). rebates, revised rates, resulting in measurable operational savings.
- Excel proficient: created dashboards, tracked KPIs, and supported decision-making with advanced data analysis.
- Negotiated contracts with suppliers to secure cost-effective procurement solutions, achieving significant annual savings.
- Coordinated with internal departments to understand procurement needs and specifications, ensuring accurate fulfillment of requirements.
- Built strong relationships with suppliers to optimize performance and guarantee contract deliverables.
- Reported on procurement activities and achievements to senior management, providing insights for strategic decision-making.
- Facilitated training sessions for staff on procurement procedures, enhancing team skills and knowledge.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Established relationships with vendors and suppliers to streamline procurement operations.
Commercial & Personal Claims Team Leader
Standardbank
07.2021 - 10.2023
- Appointing service providers on claims and monitoring all claims in my workflow
- Dealing with all customers in a professional manner in strict accordance with the business culture, products and quality standards Manage time and workloads to ensure that deadlines and targets are met.
- Keep client informed (verbally and/or in writing) if any unresolved queries is outstanding.
- Capturing and monitoring the team performance in my team-leader's absence
- Being personally responsible for reaching set targets, Demonstrating an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist clients.
- Contacting service providers to follow up on the claims whenever there's a delay.
- Calling clients to give them an update on going claims
- Effective capacity planning to ensure the business processing is not disrupted during my teamleader's absence.
- Having weekly catch up meetings with the team to provide feedback on performance and areas of improvement.
Commercial & Personal Claims Team Leader
Standardbank
07.2021 - 10.2023
- Appointing service providers on claims and monitoring all claims in my workflow
- Dealing with all customers in a professional manner in strict accordance with the business culture, products and quality standards Manage time and workloads to ensure that deadlines and targets are met.
- Keep client informed (verbally and/or in writing) if any unresolved queries is outstanding.
- Capturing and monitoring the team performance in my team-leader's absence
- Being personally responsible for reaching set targets, Demonstrating an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist clients.
- Contacting service providers to follow up on the claims whenever there's a delay.
- Calling clients to give them an update on going claims
- Effective capacity planning to ensure the business processing is not disrupted during my teamleader's absence.
- Having weekly catch up meetings with the team to provide feedback on performance and areas of improvement.
Claims Consultant
Standardbank
03.2019 - 06.2021
- Taking inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules Telepathically take customer through the claims process.
- Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies and compliance.
- Contacting service providers to follow up on the claims whenever there's a delay.
- Calling clients to give them an update on going claim.
- Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
Claims Consultant
Standardbank
03.2019 - 06.2021
- Taking inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules Telepathically take customer through the claims process.
- Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies and compliance.
- Contacting service providers to follow up on the claims whenever there's a delay.
- Calling clients to give them an update on going claim.
- Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
Commercial and personal claims /underwriting
Regal Insurance Brokers
03.2017 - 03.2019
- Demonstrating an excellent product/policy knowledge in order to correctly advise and assist the clients.
- Capturing claims on the systems and engaging with insurance companies to get updates on existing claims.
- Keeping clients informed of the current claim stage.
- Delivering a world-class customer-focused and quality claim service through the entire claim process
- Contacting service providers to follow up on the claims whenever there's a delay.
- Calling clients to give them an update on going claim.
Commercial and personal claims /underwriting
Regal Insurance Brokers
03.2017 - 03.2019
- Demonstrating an excellent product/policy knowledge in order to correctly advise and assist the clients.
- Capturing claims on the systems and engaging with insurance companies to get updates on existing claims.
- Keeping clients informed of the current claim stage.
- Delivering a world-class customer-focused and quality claim service through the entire claim process
- Contacting service providers to follow up on the claims whenever there's a delay.
- Calling clients to give them an update on going claim.
Education
RE5 -
Moonstone
02.2018
NQF4 Short-term Insurance - undefined
INSETA
02.2018
Matric - undefined
South view High School
12.2014
Skills
Strong interpersonal collaboration
Certification
Moonstone - RE5 - GPA: 70%
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
procurement specialist
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Timeline
AWS Cloud Practitioner Essentials
05-2025
BROAD-BASED BEE Champion Course - TRANSCEND
03-2025
Procurement Specialist
Lombard Insurance Company
11.2023 - Current
Commercial & Personal Claims Team Leader
Standardbank
07.2021 - 10.2023
Commercial & Personal Claims Team Leader
Standardbank
07.2021 - 10.2023
Claims Consultant
Standardbank
03.2019 - 06.2021
Claims Consultant
Standardbank
03.2019 - 06.2021
Moonstone - RE5 - GPA: 70%
02-2018
Commercial and personal claims /underwriting
Regal Insurance Brokers
03.2017 - 03.2019
Commercial and personal claims /underwriting
Regal Insurance Brokers
03.2017 - 03.2019
NQF4 Short-term Insurance - undefined
INSETA
Matric - undefined
South view High School
RE5 -
Moonstone
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