Siphumelele Mchunu
Administration Clerk
Durban
Summary
Proven leader and efficient communicator, adept in computer literacy and customer service, significantly enhanced patient satisfaction and streamlined operations at Netcare Parklands hospital Trained teams, optimized stock levels, and managed critical administrative tasks, demonstrating flexibility and professionalism. Achieved notable improvements in workflow and patient care coordination. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin Clerk position. Ready to help team achieve company goals. Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care. Detail-oriented Ward Clerk knowledgeable about coordinating paperwork, maintaining supplies and updating charts. Excellent communication and organizational skills.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Ward Clerk, Personal Assistance, Stock Coontroller
Netcare Parklands
8 2018 - 5 2024
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork for doctors, nurses, and patients.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
Ward Clerk - Surgical Ward
Netcare Parklands
11.2013 - 02.2018
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate records, ensuring confidentiality and adherence to HIPAA regulations.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Documented latest information in computer system and printed paperwork.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Contributed to "a" positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Reduced wait times for patients by effectively managing appointment schedules and room assignments.
- Filled out records, staffing sheets, and patient documents.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
- Stored and retrieved permanent records on daily basis.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Provided information for patient admissions and discharges to foster timely processing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized paperwork for doctors, nurses, and patients.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Surgical department.
- Supported office staff and operational requirements with administrative tasks
Ward Clerk, Personel Assistance
UMhlanga Netcare - Pediatric Ward
06.2008 - 10.2013
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated with insurance providers to confirm coverage details, minimizing billing errors and enhancing patient satisfaction.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Filled out records, staffing sheets, and patient documents.
- Optimized workflow within "the" ward by creating efficient systems for organizing paperwork such as forms and charts.
- Documented latest information in computer system and printed paperwork.
- Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Stored and retrieved permanent records on daily basis.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Reduced wait times for patients by effectively managing appointment schedules and room assignments.
- Managed incoming calls and directed to appropriate department.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline
Retail Sales Associate
The Hub
02.2005 - 04.2007
- Managed day-to-day staffing and handled scheduling for all store employees.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Organized promotional events and interacted with community to increase sales volume.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate In Applied Computer Technology - Computer Technology
FUTURE KIDS ISET SETTA LEARNERSHIP PROGRAME
Durban, South Africa 01.2004 - 08.2004
Certificate In Human Resource Management N4 - Human Resources Management
Durban Central Technical College
Durban, South Africa 01.2000 - 07.2000
Skills
Leadership
Flexibility & Efficiency
Communication & professionalism
Computer literacy
Customer Services
Adaptability
Accomplishments
Certificate for a Customer Care Workshop
Timeline
Ward Clerk - Surgical Ward
Netcare Parklands
11.2013 - 02.2018
Ward Clerk, Personel Assistance
UMhlanga Netcare - Pediatric Ward
06.2008 - 10.2013
Retail Sales Associate
The Hub
02.2005 - 04.2007
Certificate In Applied Computer Technology - Computer Technology
FUTURE KIDS ISET SETTA LEARNERSHIP PROGRAME
01.2004 - 08.2004
Certificate In Human Resource Management N4 - Human Resources Management
Durban Central Technical College
01.2000 - 07.2000
Ward Clerk, Personal Assistance, Stock Coontroller
Netcare Parklands
8 2018 - 5 2024
Similar Profiles
LYNDEL L JOUBERTLYNDEL L JOUBERT
Unit Manager at Netcare Parklands HospitalUnit Manager at Netcare Parklands Hospital
Kayiba MbuyiKayiba Mbuyi
Registered nurse at Netcare Parklands HospitalRegistered nurse at Netcare Parklands Hospital
Abdullahi Mohammed AhmedAbdullahi Mohammed Ahmed
Registered Nurse, Emergency Department at Netcare Alberton Hospital and Netcare UnionRegistered Nurse, Emergency Department at Netcare Alberton Hospital and Netcare Union