Siphosihle Xungu Xungu Miss
Germiston
Summary
I’m driven with experience across different industries. Eager to use problem-solving and leadership abilities to help businesses achieve goals. Excellent communicator with customer service skills, Experienced leadership professional with skills in managing people and processes. Enthusiastic to inspire staff to consistently deliver high-standard customer service.
Overview
4
4
years of professional experience
Work History
Shift Supervisor/ACM
Feedem Group (Pty) Ltd, Foundation
Port Elizabeth
07.2021 - 03.2022
- Management of shift operations in production kitchen Operating work schedules like shift/duty rosters Supervision of meal preparation, production & service Training and work performance monitoring Control of stock and menu issue sheets Menu compliance and standardization of portions Compliance to company rules and regulations Handling of customer satisfaction control measures Resolution of performance variations and feedback Health and safety compliance Cleaning and hygiene control
- Reason for leaving: Contract expired.
service trainee
Vic Deli Port Elizabeth College
Port Elizabeth
06.2019 - 06.2020
- Menu production and service Cost control (menus)
- Cash up duties and float control Health & safety
- Cleaning schedules and standardization Store merchandizing
- Customer service and satisfaction.
- Enhanced working relationships by participating in team-building activities.
- Met schedule using excellent planning and coordination skills.
- Reason for leaving: Completed in-service training
Receptionist
Tsitsikamma Village Inn
Stormsriver, Eastern Cape
05.2018 - 06.2019
- Receiving and welcoming of guests
- Management of Front Office shift duties Control over front office equipment and procedures Performance of administration duties (fax, email, etc.) Control over cash float, keys, and security Front office ledger and computer skills
- Captured and processed client information, entering data into online systems for wider company use.
- Directed clerical tasks, including copying, faxing and file management.
- Reason for leaving: To return to Port Elizabeth to complete my studies.
Education
Certificate - The Essentials of Management
Boston City College
Gauteng , Germiston , South Africa2023
NQF Level 4 - Professional Cookery Program
Port Elizabeth College
Port Elizabeth 2019
NQF Level 3 - Business Administration Services
MSC Business College
Uitenhage, Eastern Cape2015
Last School Attended - Subjects: Mathematic Literacy English Afrikaans Business Economics Business Studies Tourism L.O
Strelitzia High School
Uitenhage 2013
Skills
- Skills and Competences:
- Strategic thinking
- Very Professional in communicating and taking my job very seriously
- Good Interpersonal Skills
- Cope well under pressure
- Flexible
- Responsible & independent
- Efficient, Methodical, and organized
- Good time management and work planning skills
- Attitude for analyzing problems and finding solutions
- Attention to detail
- Project and task delegation
- Training and mentoring
- Administrative support
Additional Information
- Willingness to relocate: Yes
Languages
English
First Language
Afrikaans
Advanced
C1
Xhosa
Upper Intermediate
B2
Timeline
Shift Supervisor/ACM
Feedem Group (Pty) Ltd, Foundation
07.2021 - 03.2022
service trainee
Vic Deli Port Elizabeth College
06.2019 - 06.2020
Receptionist
Tsitsikamma Village Inn
05.2018 - 06.2019
Certificate - The Essentials of Management
Boston City College
NQF Level 4 - Professional Cookery Program
Port Elizabeth College
NQF Level 3 - Business Administration Services
MSC Business College
Last School Attended - Subjects: Mathematic Literacy English Afrikaans Business Economics Business Studies Tourism L.O
Strelitzia High School