SIPHOSIHLE KEWANE
Risk, Payments & Fraud Analyst
Milnerton,Cape Town
Summary
Highly skilled professional in Risk, Payments, and Fraud Analysis with a proven track record in fraud detection, prevention, and customer management. Expertise in leading high-performance teams and conducting advanced data analysis to implement innovative fraud prevention strategies effectively. Recognized for strong communication and exceptional leadership abilities, along with superior time management and organizational skills. Committed to driving operational efficiency, safeguarding assets, and enhancing customer satisfaction through strategic initiatives.
Overview
12
12
years of professional experience
Work History
Risk, Payments and Fraud Analyst
Moonspin
06.2026 - Current
- Investigate suspicious transactions and fraudulent account activity.
- Analyse payment risks, deposits, withdrawals, and transaction patterns.
- Manage and develop processes aimed at improving strategies for fraud detection and prevention
- Perform KYC, customer due diligence, and identity verification.
- Develop Anti-Corruption Strategy, Whistle blowing Policy and any relevant policies and/or strategies.
- Detect account takeover, payment fraud, multi-accounting, and bonus abuse.
- Review payment activity using Adyen, PaymentIQ, and fraud monitoring tools.
- Facilitate departmental fraud risk assessments in line with the approved methodology and monitor action plans
- Identify and detect possible incidents of fraud in data; collection, analyses and visualization of large datasets and draw-up conclusions
- Ensure compliance with AML, regulatory requirements, and company policies.
- Data analysis and problem-solving techniques.
- Collection and handling of data using MS office package (Word, Excel, and PowerPoint)
Fraud Team Leader
RCS Group
04.2024 - 05.2026
- Lead the development and execution of fraud detection and prevention strategies within a private banking environment.
- Anti-Corruption Strategy, Whistle blowing Policy and any relevant policies and/or strategies
- Conduct advanced data analysis to identify emerging fraud trends and evolving tactics.
- Develop, refine, and implement machine learning models to detect and prevent fraud in real-time.
- Monitoring progress with the implementation of agreed projects as per the fraud prevention and implementation plans
- Mentor team members, providing guidance to foster professional growth and technical expertise.
- Contribute towards development of fraud and corruption awareness training content
- Collaborate with cross-functional teams to ensure alignment and security of client assets.
- Prepare detailed reports and recommendations for continuous improvement of fraud management strategies.
- Facilitate departmental fraud risk assessments in line with the approved methodology and monitor action plans
Fraud Analyst
RCS Group
04.2022 - 04.2024
- Monitored live fraud transaction queues to detect and minimize fraudulent account activity.
- Fraud risk management strategies and fraud risk assessment techniques
- Managed inbound and outbound calls, disputes, and chargebacks in compliance with NCA requirements.
- Identify and detect possible incidents of fraud in data collection, analysis and visualization of large datasets to draw appropriate conclusions.
- Screened new applications for potential fraud and engaged stakeholders during investigations.
- Data analysis and problem-solving
- Develop Anti-Corruption Strategy, Whistle blowing Policy and any relevant policies and/or strategies
- Created internal and external fraud awareness programs.
- Identified transaction and application fraud trends to mitigate risks.
- Maintained accurate records and documentation of fraud investigations.
Call Center Sales and Customer Service Representative
RCS Group
03.2017 - 03.2022
- Resolved and de-escalated customer complaints promptly, maintaining high satisfaction levels.
- Provided product and service information to clients while handling high call volumes.
- Managed customer accounts, performed verifications, and maintained detailed records.
- Suggested practical solutions for product/service issues.
- Implemented quality assurance measures to enhance service delivery.
- Managed administrative tasks and documentation efficiently.
Queries Administrator (Intern)
Pinnacle Marketing
03.2015 - 01.2016
- Managed high call volumes and scheduled meetings efficiently.
- Handled policy renewals, cancellations, and administrative tasks.
- Maintained accurate client records and responded to insurance-related inquiries.
- Performed reception duties, including filing and document management.
- Assisted in day-to-day office operations and customer support.
- Supported team in completing assigned projects and ensuring client satisfaction.
Education
Higher Certificate - Forensic Examination
University of Western Cape
Cape Town01-2025
Higher National Certificate - FETC - Short Term Insurance Learnership (NQF Level 4)
Santam FIA
Cape Town01-2016
National Diploma - Business Management N6
College of Cape Town
Cape Town01-2015
National Senior Certificate - undefined
Ashton CP School
Ashton01-2009
Skills
- Fraud Detection & Prevention - detect possible incidents of fraud in data collection, analysis and visualization of large datasets to draw appropriate conclusions
- Fraud risk management strategies and fraud risk assessment techniques
- Customer Service Excellence
- Team Leadership & Mentorship
- Good communication (written and verbal)
- Data Analysis & Reporting
- Risk Assessment & Mitigation
- Conflict Resolution
- Time Management & Prioritization
- Computer literacy in MS Office Package (Word, Excel, and PowerPoint)
- Ability to work independently and as part of a team - Strategic Planning & Execution (Project Management)
Personal Information
Driving License: Driver's License: Code 8
DECLARATION
I hereby declare that the information provided is true and accurate to the best of my knowledge.
Timeline
Risk, Payments and Fraud Analyst
Moonspin
06.2026 - Current
Fraud Team Leader
RCS Group
04.2024 - 05.2026
Fraud Analyst
RCS Group
04.2022 - 04.2024
Call Center Sales and Customer Service Representative
RCS Group
03.2017 - 03.2022
Queries Administrator (Intern)
Pinnacle Marketing
03.2015 - 01.2016
National Senior Certificate - undefined
Ashton CP School
National Diploma - Business Management N6
College of Cape Town
Higher National Certificate - FETC - Short Term Insurance Learnership (NQF Level 4)
Santam FIA
Higher Certificate - Forensic Examination
University of Western Cape