Siphosethu Tshaka
Guguletu
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
17
17
years of professional experience
Work History
Clerk
City of Cape Town
02.2023 - Current
- Creating Business Partners when required.
- Contract Account Creator when required.
- Respond to all account related enquiries accurately.
- Dealing with enquiries of debtors at the various Revenue contact and walk-in centers throughout the City of Cape Town.
- Dealing with incoming correspondence and drafting responses to debtor enquiries.
- Process / Create notifications timeously.
- Engaging and negotiating with citizens when transacting a Legal Arrangement for The City.
- Maintaining accurate data within the Master Data component on SAP.
- Execute the accurate Move In / Out of Business Partners and New Connections Processor and Service order.
- Record concise Customer interactions on SAP (Customer Contact).
- Recording accurate statistics in order to be able to report accurate information to the supervisor.
- Maintain accurate & safe keeping of all records & transactions.
- Liaising with internal / external Service departments to ensure that service delivery is continuous.
- Assisting in completing all formal applications as and when required and ensuring the necessary documentation is accompanied.
- Direct all formal applications to its various Divisions either by: Scanning and e-mailing, Faxing, Snail mail.
- Transact Financial Adjustments to rectify accounts.
- Deal with complex internal departmental new connections.
- Responsible for task related to the application and administration of Rates Clearance.
- Responsible for processing / capturing of sales orders / sales contracts for the creations of sundry debtors.
- Contribute positively towards meeting objectives and sustaining the quality assurance and standards of service delivery.
- Attending to any other task, relating to his / her functional area, referred to him / her by the Line Manager.
- Complying with the multi-skilling concept.
- The capacity to listen attentively, grasp issues, present information in a clear manner and respond appropriately to verbal and written communication of others.
- Demonstrates effective oral and written communication, and communicates effectively with colleagues and clients.
- Responsible for collating reports and statistics within his / her area, to his / her supervisor.
- Dealing with correspondence: Indigent and arrangement email inboxes
- Screening the completed Legal Arrangement for legitimacy.
- Engaging and negotiating with difficult citizens when transacting a Legal Arrangement with The City.
- Ensures that the execution of the Move in / Out of Business Partners process is done correct.
- Ensures that accurate & safe keeping of all records & transactions are filed and maintained.
- Ensures that the required documentation reaches internal / external Service departments to ensure that service delivery continues.
Regional Stockroom Controller
Spitz Shoe Store
07.2017 - 09.2022
- Deal with sales, cashier and placing vm (visual merchandise) in its oddly place.
- Keep products and stores clean and tidy.
- Would also help other stores in organizing the storeroom.
- Picking, receiving and packing stock accordingly in the stockroom.
- Maintain speed standard and perform administration duties.
Debt Collector Agent
Anthony Richards & Associates (ARA) (Attorney Corporation)
09.2016 - 03.2017
- Call for payment arrangements.
- Advice clients on how to manage their debts or accounts.
Knitting Operator (Training Program)
Falke Socks (Retail in Bellville South)
03.2016 - 08.2016
- Make sure the machine sock is running smooth.
- Do quality check on socks and fix the machine if the needles are broken.
Trainee Manager
Retro Legal 24(Attorneys Corporation)
11.2012 - 12.2013
- Train merchandisers.
- Co-ordinating my team.
- Pitching clients and getting them to sign with us.
- Perform some administration duties as well, for example filing, recording the client information.
- Reason for Leaving: Study
Operator (Drawing Inn)
Hextex (Textile Industry)
01.2011 - 12.2011
- Prepare the patterns of the cloth in the computer. Prepare, insert and run beams in the machines.
Carpenter
Public Works (Learnership)
01.2010 - 12.2010
- Build in cupboards, insert doors and roofing.
Sales Assistant
De Jager (Clothing Store in Worcester)
06.2009 - 12.2009
- Packing clothes on shelves.
- Keeping the store clean and tidy at all times.
- Serving customers and advising them when they needed assistance. Taking stock on a monthly basis.
- Duration: June and December 2009 (school holidays)
Education
Diploma - Business Management
Damelin College
Cape Town01-2015
Skills
Throughout my life and work experience I have acquired the following skills:
Excellent social communication: I have an ability to socialize and communicate well with people
Ability to work under pressure and strong team working abilities
Critical thinker and a confidential person
Planning, organizing skills and computer literate as well
Customer focus and storeroom organizer
I am honest, dedicated, highly motivated, willing to learn, going an extra mile, well spoken, self-driven, flexible and focused
Administrative support
Accomplishments
- Institution: Vusisizwe Senior secondary School (2009)
- Certificate of Merit: 3rd Best Performance in Accounting in Grade 12
- Institution: City of Cape Town
- 1st runner of Customer care Employee of the year
Interests
Interact with people Giving back to the community by assisting some school learners with school activities and how to do research Debating and discussing challenges that we facing as young people of South Africa, Under deacon at Old Apostolic Church and youth choir member, Reading stories and novels Enjoy playing soccer and chess as well I like writing rap songs and composing beats
Timeline
Clerk
City of Cape Town
02.2023 - Current
Regional Stockroom Controller
Spitz Shoe Store
07.2017 - 09.2022
Debt Collector Agent
Anthony Richards & Associates (ARA) (Attorney Corporation)
09.2016 - 03.2017
Knitting Operator (Training Program)
Falke Socks (Retail in Bellville South)
03.2016 - 08.2016
Trainee Manager
Retro Legal 24(Attorneys Corporation)
11.2012 - 12.2013
Operator (Drawing Inn)
Hextex (Textile Industry)
01.2011 - 12.2011
Carpenter
Public Works (Learnership)
01.2010 - 12.2010
Sales Assistant
De Jager (Clothing Store in Worcester)
06.2009 - 12.2009
Diploma - Business Management
Damelin College
Declaration
I, Siphosethu Tshaka, the undersigned hereby declare that the particulars on this document are true and correct.