Siphosethu Ndingane
Customer Service Representative
Gqeberha
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Developed strong organizational and communication skills in collaborative and fast-paced environment. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to transition into new field, utilizing transferrable skills to drive success in diverse professional settings.
Overview
10
10
years of professional experience
33
33
years of post-secondary education
1
1
Language
Work History
Human Settlement Intern
Koukamma Municipality
11.2022 - 10.2024
- Inbound call intake and dealing with queries of clients effectively.
- Supporting staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzing problems in the Administration Department and working with other relevant role players to develop solutions.
- Utilizing strong communication abilities during presentations leading to increased understanding among colleagues regarding project goals and objectives.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Social Facilitation Support.
Warehouse Inventory Clerk
ShopRite Warehouse
12.2021 - 11.2022
- Managing inventory of office supplies and equipment and order new supplies as needed.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Completed physical inventory counts each month.
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Increased productivity through proper utilization of warehouse equipment such as reach trucks and pallet jacks.
- Maintaining and updating company databases
- Updating office policies as needed.
- Answering to queries by employees and clients.
- Organizing a filing system for important and confidential company documents.
- Distributing and storing correspondence such as letters, emails and packages.
- Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
- Enhanced customer satisfaction rates through careful attention to detail while picking orders according to packing slips or electronic manifests provided.
- Minimized stock shortages by proactively monitoring inventory levels and alerting appropriate personnel when replenishment orders were necessary.
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
- Assisted in reducing operational costs by identifying obsolete or excess inventory items for disposal or return to suppliers.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Data Capturer
Nelson Mandela University
10.2020 - 11.2020
- Data collection and capturing for the Ndlambe EcoSun Green Village Demonstration Project. Leadership in Energy and Environmental Design (LEED) Survey data capturing training Ekuphumleni Township in Kenton on Sea (Ndlambe Municiapality).
- Maintained strict confidentiality while handling sensitive client information and records.
Data Collector
Nelson Mandela University
10.2019 - 11.2019
- Socio-Economic Survey of the people of Makhanda and Kariega, through the collaboration of Nelson Mandela University and Office of the Eastern Cape's Premier.
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
- Conducted surveys and documented all responses.
- Enhanced data accuracy by conducting thorough field research and collecting precise data points.
- Ensured high-quality data acquisition by strictly following guidelines and maintaining meticulous attention to detail.
- Improved overall project success by proactively identifying potential issues or discrepancies within collected data sets.
Waiter
Windsor Hotel
03.2018 - 02.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Food Merchandiser
SGPR Meridian/Woolworths
12.2014 - 01.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Used props and lighting to enhance appearance and visibility of displays.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Education
Bachelor of Human Settlement Development -
Nelson Mandela University
04.2001 - 04.2020
Grade 12 -
Chapman High School
04.2001 - 12.2014
Skills
- Teamwork and collaboration
- Database management
- Complex Problem-solving
- Administrative tasks
- Administrative support
- Data management
- Professionalism and etiquette
- Client relationships
- Recordkeeping
- Outstanding communication skills
- Computer skills
- Interpersonal and social skills
- Multitasking and organization
- Project management
- Excellent communication
- Adaptability
- Problem-solving aptitude
- Fast learner
- Teamwork and collaboration
Adaptability and flexibility
Additional Information
References
Miranda Witbooi-Siko - Administration Manager, Koukamma Municipality
Contact number: 060 503 0954
Email Address: miranda.witbooi@koukamma.gov.za
Mildred Zukiswa Noma - Housing Officer, Koukamma Municipality
Contact number: 082 386 3986
Email Address: mildred.noma@koukamma.gov.za or nzukiswa1@gmail.com
Yonwaba Zonke - Administration Officer, Shoprite Warehouse
Contact number: 069 797 2215
Email Address: yzonke@shoprite.co.za
Michael Steenkamp - Labour Flow Agency (Manager)
Contact number: 063 785 7262
Anathi Mboniswa - Supervisor at Windsor Hotel
Contact number: 078 947 3275
Email Address: mboniswaanathi@gmail.com
Timeline
Human Settlement Intern
Koukamma Municipality
11.2022 - 10.2024
Warehouse Inventory Clerk
ShopRite Warehouse
12.2021 - 11.2022
Data Capturer
Nelson Mandela University
10.2020 - 11.2020
Data Collector
Nelson Mandela University
10.2019 - 11.2019
Waiter
Windsor Hotel
03.2018 - 02.2019
Food Merchandiser
SGPR Meridian/Woolworths
12.2014 - 01.2017
Bachelor of Human Settlement Development -
Nelson Mandela University
04.2001 - 04.2020
Grade 12 -
Chapman High School
04.2001 - 12.2014
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