Siphosenkosi Patrick Mnguni
Cape Town
Summary
Dynamic customer service professional with a proven track record in administrative support, excelling in time management and conflict resolution. Known for high standard and result-driven approach, adept at enhancing customer satisfaction through effective communication and problem-solving. Recognized for building trustful relationships and increasing operational efficiency, consistently delivering exceptional support and solutions.
Overview
12
12
years of professional experience
Work History
Customer/ Van Assistant and Driver
Takealot
12.2023 - 11.2024
- Assisted to deliver goods to customers/ Van assistance
- Enhanced communication through effective scheduling, time management, and correspondence management.
- Demonstrated adaptability by quickly navigating customer addresses
- Increased customer satisfaction by providing exceptional support and resolving order issues efficiently.
Petrol Attendant
Shell Service Station
01.2020 - 11.2023
- Pumped petrol for customers and took payments.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping air, changing oil etc.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Built trustful relationships with customers to encourage return visits.
Till Operator
Pick N Pay
08.2017 - 12.2020
- Handled cash, debit and credit cards
- Assisted customers with groceries and packing there of
- Increased operational efficiency by assisting with restocking shelves and maintaining product displays when not attending to customers at the till.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
- Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
- Demonstrated excellent multitasking abilities by managing multiple tills simultaneously during peak hours.
Consultant
Maxidoor
03.2013 - 04.2016
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Resolve customer queries and complaints
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Place orders
Education
Grade 11
Luhlaza Secondary School
Khayelitsha, Cape Town01-2012
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Customer service
- Conflict resolution
Languages
English
Upper intermediate (B2)
Xhosa
Advanced (C1)
REFERENCES
- Maxidoor - Siya Qgoza (Former Manager)
068 162 5882
- Pick 'n Pay - Nikita Ludid (Former Manager)
064 354 505
- Shell -Abongile Mngomeni (Former Supervisor)
073 063 5554
- Takealot - Tesa Nicolu (Former Manager)
076 860 5387
Timeline
Customer/ Van Assistant and Driver
Takealot
12.2023 - 11.2024
Petrol Attendant
Shell Service Station
01.2020 - 11.2023
Till Operator
Pick N Pay
08.2017 - 12.2020
Consultant
Maxidoor
03.2013 - 04.2016
Grade 11
Luhlaza Secondary School
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