Siphosami Madaramete
Customer Relations, Operations, Events Manager
Harare
Summary
Detail-oriented and service-driven hospitality and operations professional with over 15 years of experience in administration, guest relations, operations coordination, staff supervision, and event and team-building management. Founder and Director of Total Impact Team in Harare, Zimbabwe, with a proven track record of delivering high-quality corporate team-building workshops, conferences, and lodge-based events for 150+ organisations, including Old Mutual, TotalEnergies, USAID, Econet, European Union, BAT, UNICEF, FBC Bank, and Steward Bank. Highly skilled in guest experience management, bookings, housekeeping coordination, supplier and vendor management, staff training, basic finance, and day-to-day lodge operations, with experience working closely with hospitality venues such as Chengeta Lodge, Manna Safari Lodge, Bushman Rock, and Caribbea Bay. Known for strong leadership, team-building ability, and a hands-on approach to service excellence. Currently seeking to relocate to Johannesburg, South Africa, and open to stepping into a role that allows growth while contributing immediately with strong operational discipline, people skills, and a passion for exceptional guest experiences.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Personal Assistant to Directors & Head Office Secretary
Pathway Group of Schools
11.2024 - Current
- Provided front-facing administrative support, managing visitors, calls, and correspondence.
- Assisted with HR administration, staff records, and reporting.
- Coordinated meetings, schedules, and daily operational requirements.
- Maintained filing systems and ensured compliance with internal procedures.
- Supported leadership with confidential matters and operational coordination.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Program Coordinator / Director
Total Impact Team (Pvt) Ltd
01.2007 - Current
- Managed workshops, team building events, daily operations, bookings, schedules across multiple clients for Total energies, Old Mutual, European Union, BAT etc.
- Served as primary point of contact, ensuring high-quality customer experience and professional service.
- Coordinated staff activities, task allocation, and timelines.
- Managed invoices, records, documentation, and confidential information.
- Maintained strong client relationships, handling queries, complaints, and follow-ups.
- Ensured smooth operations through diligence, organization, and proactive initiative taking and problem-solving.
Education
Diploma - undefined
Business Communication
Diploma - undefined
Strategic Leadership & HR Practices in Organizations
Masterclass - undefined
Business Communication
Skills
- Guest Relations
- Customer Experience
- Reservations
- Bookings
- Scheduling
- Housekeeping Coordination
- Maintenance Coordination
- Staff Supervision
- Duty Rosters
- Supplier Liaison
- Service Provider Liaison
- Invoicing
- Cash Handling
- Basic Financial Records
- Front Office Administration
Custom
Available On Request
Custom
- MS Word, Excel, Outlook
- Booking & Scheduling Systems
- Record Keeping & Filing
- Data Capture & Reporting
Personal Information
Availability: Relocating to Johannesburg, South Africa
Timeline
Personal Assistant to Directors & Head Office Secretary
Pathway Group of Schools
11.2024 - Current
Program Coordinator / Director
Total Impact Team (Pvt) Ltd
01.2007 - Current
Diploma - undefined
Business Communication
Diploma - undefined
Strategic Leadership & HR Practices in Organizations
Masterclass - undefined
Business Communication