Sipho Paulos Mothiba
IT Technician & Support
Delarey
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments (and working as individual). Dedicated reliability: communication skills (both to our clients and staff members), ability to prioritize, punctual & focus. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
1
1
Language
Work History
IT Technician and Support, incl. IT Administrator
New Era Life Insurance Company
09.2008 - Current
- PCs & Laptops Maintenance and upgrades (replacements of damaged hardware, software updates) on Windows XP, Vista, Windows 7, Windows 10 & Windows 11, MacOS & Linux
- Driver’s installations (updates and firmware) and Antivirus (preventing malware)
- Server maintenance, server patches updates and troubleshooting problems on Windows Server 2003, 2008, 2012, 2016, 2019 & 2022
- As a help desk and support to users or staff members in the entire company and branches with IT related functions (using IT Helpdesk Ticket System)
- Replacing and managing equipment registers of the company (PCs, Laptops, Printers, Servers & other peripherals)
- Network administrator and monitoring (cable patches, wi-fi, LAN & WAN)
- Basic Firewall configurations
- Configuring routers and maintenance (wi-fi, Internet and connectivity to other peripherals within the network)
- Setting up emails, archiving old emails, configurations on user Laptop or PC, email signatures and setting up of different mailboxes.
- Active Directory restore on domain server, Disaster recovery, IT Risk.
- Knowledge of AD, DNS, DHCP, TCP/IP, HTTPs & FTP
- Supporting cloud running systems, VPNs and ensuring security is in place
- Printer setup and connections on the network, maintenance and resolving printer problems (jam paper, replacing toners and drum replacements)
- Mobile devices (Cell phones, iPad) connectivity and assistance in setting up the mailboxes, backups and updates.
- Office package support and installations (Office 2003, 2007, 2013 & 365 packages), and as an administrator on office 365 package, managing the Azure environment/Administrator. (Word, Access, Power Point, Excel, Outlook, Teams)
- As an Oracle administrator (SQL), running queries and pulling out different reports to be used by management and other departments.
- Remote connectivity (like using Team viewer or Anydesk) when users or staff members need support, making sure they work effectively.
- Ensuring backups on the servers run daily – running recovery tests of such backups at least once after four months.
- As an administrator or superuser on our Admin System, pulling out reports and importing necessary info such as premiums, data & some support facilities (how to and assisting the user on what needs to be done to archive certain results)
- Liaise with suppliers and place orders when we need to purchase new equipment or hardware.
- Supporting the VOIP telephone lines problems
- Assisting different departments as a way of learning what they do (in their daily tasks).
- Responsible for updating and documenting assets data (inventory list of all IT equipment)
IT Technician
Compu-Genius
09.2005 - 09.2007
- Computer Building
- PC Maintenance
- Installing of Various Software’s (Win 2000, XP, Vista, Anti- Viruses, etc.)
- Able to repair and replace damaged parts in a PC or Laptop
- Software recovery and repair
- Assist customers in buying a good PC to meet their needs
- Work as a Help desk for customers needing help via our telephone lines
- Act as an Assistant manager
- Reason for leaving: “End of contract”
Education
Certificate - Cybersecurity
Coursera
02.2025 - 06.2025
Advanced N+ - Networks & Network Support
Richfield Graduate Institute of Technology
06.2016 - 08.2016
Advanced A+ - PC Support, Helpdesk and Technician
Richfield Graduate Institute of Technology
02.2016 - 05.2016
Diploma - Information Technology
Tshwane University of Technology (T U T)
01.2001 - 01.2005
Grade 12 - English, Northern Sotho, Mathematics, Physical Science, Geography & Biology
Reitumetse High School
Skills
Desktop technical support
Hardware installation
Application installations
Help desk operations
Network troubleshooting & Maintenance
Software configuration
Remote support
Problem-solving
System administration
IT asset management
Server maintenance
Troubleshooting and Diagnostics
References
- V. Msimango: 012 382 0656 or 072 492 7276, Tshwane University of Technology (lecturer)
- Rob Seagram: Former Manager (IT), 083 637 1872, New Era Life Insurance
- Annie Ubisi : New Business Admin, 072 810 3061, New Era Life Insurance
- L.M Malema: Manager, 079 796 4591, Compu-Genius
PERSONAL DETAILS
- Gender: Male
- NATIONALITY: South African
- DRIVER’S LICENSE: Code 10
- CELL PHONE NUMBER: 072 506 1191
- E-mail: spmoth@gmail.com
- ADDRESS: Unit 8 Marco Villa, 1 6th Street, Delarey, Johannesburg, 1709
- OWN TRANSPORT: Yes
Timeline
Certificate - Cybersecurity
Coursera
02.2025 - 06.2025
Advanced N+ - Networks & Network Support
Richfield Graduate Institute of Technology
06.2016 - 08.2016
Advanced A+ - PC Support, Helpdesk and Technician
Richfield Graduate Institute of Technology
02.2016 - 05.2016
IT Technician and Support, incl. IT Administrator
New Era Life Insurance Company
09.2008 - Current
IT Technician
Compu-Genius
09.2005 - 09.2007
Diploma - Information Technology
Tshwane University of Technology (T U T)
01.2001 - 01.2005
Grade 12 - English, Northern Sotho, Mathematics, Physical Science, Geography & Biology
Reitumetse High School
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