Siphokazi Thembekile Sibanda
Team Assistant
Johannesburg
Summary
I'm a Results-driven professional with a proven track record of optimizing procurement workflows and enhancing team productivity. Adept at loading purchase orders accurately and promptly within budget allocations, implementing systems to minimize errors, and driving process efficiencies. Demonstrated success in collaborating with finance teams to ensure timely payments, adherence to terms, and effective resolution of payment issues.
Excel in establishing and maintaining comprehensive spreadsheets for spending, PO status, and expenditures, leveraging data analysis tools to identify cost-saving opportunities and informed decision-making. Meticulous in travel coordination, managing visas, transportation, and accommodations, and resolving travel-related issues promptly. Proactive in fostering global communication among assistants, facilitating forex requests, and ensuring smooth travel experiences.
A detail-oriented planner and executor of team functions, events, and meetings, with a focus on resource allocation and continuous improvement. Recognize the pivotal role of well-executed events in fostering team cohesion and productivity. Skilled in onboarding support, overseeing IT setup, access card provision, and inventory management, while maintaining a systematic approach to employee exits. Committed to precision, efficiency, and contributing to organizational success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Team Assistant
Multichoice Africa
Johannesburg
04.2023 - Current
- Administrative support:
- Requisitions -purchase orders and invoices.
- Streamline procurement process:
- Efficient invoice management and timely payments,
- Data reporting and analysis
- Budgets
- Cost center reviews
- Travel planning &interdepartmental travel coordination.
- Team coordination and event organization and resource management.
- Employee on-boarding/off-boarding
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Build strong relationships with customers through positive attitude and attentive response.
- Review, implement, and update company records related to team activities for future reference.
- Work with team to identify areas of improvement and devised solutions based on findings.
Switchboard Receptionist
Multichoice
Johannesburg
02.2012 - 04.2023
- Supported customers by managing 300 calls per day efficiently while maintaining professionalism and upbeat tone.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Received incoming calls and paged individuals and departments over PA system.
- Connected callers with appropriate professional, department, or business.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in team setting, providing support and guidance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Post- Grad BBA - Financial And Accounting Management
Regenesys Business School
Johannesburg - South Africa 01.2023 - 12.2023
BBA - Financial Management
Regenesys Business School
South Africa - Johannesburg 06.2019 - 11.2022
Skills
Project Coordination
Client Service
Complaint Resolution
Documentation and Reporting
Work Planning
Onboarding and Orientation
Complex Problem-Solving
Daily Workflow Improvement
Analytical Thinking
Performance Evaluations
Teamwork and Collaboration
Attention to Detail
Call Center Operations
Conflict Resolution
Knowledgeable in Coupa System
Timeline
Team Assistant
Multichoice Africa
04.2023 - Current
Post- Grad BBA - Financial And Accounting Management
Regenesys Business School
01.2023 - 12.2023
BBA - Financial Management
Regenesys Business School
06.2019 - 11.2022
Switchboard Receptionist
Multichoice
02.2012 - 04.2023