Siphokazi Wili
Casino Dealer
East London
Summary
Versatile and dynamic, with a proven track record at Nestle for enhancing safety and efficiency by 30% through expert machinery operation and rigorous equipment maintenance. Skilled in budgeting and worksite safety, I excel in fostering teamwork and promoting best practices. My adaptability and commitment to excellence drive continuous improvement and operational success.
Overview
15
15
years of professional experience
Work History
Operator
Nestle
East London
01.2014 - 01.2024
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Reference: Bulelani Kupula (043) 7037000
Casino Dealer
Tsogo Sun (Hemmingways Casino)
East London
02.2013 - 12.2013
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Conducted games such as Roulette , Black jack and Poker by explaining rules, taking bets and delivering payouts.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Dealt cards in Poker and Black Jack games and monitored players' behavior for signs of cheating.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Monitored players behavior, taking appropriate action against rule violations.
- Inspected table games and equipment to confirm proper function.
- Controlled equipment such as roulette wheels to run games.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Applied standard or special rules to games based on pre-agreed game rules.
- Reference: Loyiso Ngcanga (043) 7077904
Sales Promoter
SAB
East London
05.2011 - 09.2012
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Created and perfected various pitch promotions to attract customers toward products.
- Distributed product samples to potential customers to try offerings before committing to purchasing.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Provided coupons, product samples and informational brochures to customers.
- Identified product features to promote in ad campaign.
- Engaged customers and complied with company script requirements to promote and increase product sales.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Improved company visibility by meeting with and engaging prospective customers.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Managed time efficiently to maximize productivity during peak hours while also dedicating sufficient resources toward administrative tasks when required.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Motivated team members to meet and exceed sales targets.
Cashier
KFC Vincent Park
East London
11.2008 - 09.2010
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reference: Alwyn (043) 7269108
Education
Grade 12 - Maths, Accounting ,Business Economics , English
Jongile Nompondo High School
Stutterheim 12.2005
Skills
Equipment operation
Timeline
Operator
Nestle
01.2014 - 01.2024
Casino Dealer
Tsogo Sun (Hemmingways Casino)
02.2013 - 12.2013
Sales Promoter
SAB
05.2011 - 09.2012
Cashier
KFC Vincent Park
11.2008 - 09.2010
Grade 12 - Maths, Accounting ,Business Economics , English
Jongile Nompondo High School
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