SIPHOKAZI SINETHEMBA MDLULWA
Summary
I am a balanced, adaptable and vibrant individual with a track record of thriving in diverse environments. I implement effective data management processes that streamline workflows and enhance information accuracy. I drive organizational success through meticulous attention to detail and a commitment to continuous improvement.
Overview
22
22
years of professional experience
Work History
Data Capturer
EASTERN CAPE DEPARTMENT OF EDUCATION
East London
06.2023 - Current
- Assist in preparation, compilation, sorting, and capturing of data.
- Organise, sort, and file records systematically.
- Support educators with queries related to quality management systems.
- Identify educator training needs, organise trainings accordingly.
- Assist in the selection and recruitment process.
- Scribe, prepare and distribute minutes.
- PERSAL: Capture educator appraisal scores and follow up on queries.
- Prepare Quarterly reports for Senior Management.
Data Capturer
UNIVERSITY OF FORT HARE
East London
07.2021 - 04.2023
- Data capturing: Preparation, compilation, sorting and capturing of data from manual application forms to the electronic ITS system.
- Administration: Adherence to Student administration’s policies and procedures.
- Filing: Organise and archive records and documents.
- Retrieve files for other departments and personnel.
- Consultations: Provide consultations with prospective and continuing students.
- East London
Social Facilitator
JIT CONSULTING
02.2019 - 06.2021
- Liaise with Municipality officials and local Municipality Councillors regarding the RDP houses verification process.
- Train field staff.
- Collect, organise and capture data received from field staff.
- File and prepare files for hand over to Department officials.
- Prepare reports on findings and suggestions on specified working areas. Present reports to the relevant stakeholders.
Field Researcher
PLUS 94 RESEARCH
03.2016 - 12.2018
- Assisted in analysing maps to identify research areas of interest.
- Sourced respondents in line with designated quotas.
- Facilitated interviews with selected respondents.
- Captured data electronically for further analysis.
Sales Supervisor
DIY DEPOT
East London
01.2015 - 12.2015
- Assisted in client sourcing and headhunting activities.
- Processed credit applications efficiently.
- Communicated with clients to address queries and provide support.
Regional Training Co-ordinator
REAL PEOPLE HOME IMPROVEMENT FINANCE
03.2007 - 05.2014
- Delivered training sessions on real people processes to merchant sales staff, tailored to group settings of up to 20 or one-on-one as required.
- Provided systems training to both merchant and internal staff.
- Organised and conducted assessments to evaluate trainee knowledge.
- Tracked statistics to identify improvements in sales and reduction in errors post-training.
- Compiled and presented monthly training reports to management.
- Resolved client queries over the phone regarding application scoring and affordability checks.
- Dispatched daily correspondence to clients about application approvals or rejections.
- Assisted clients in understanding correspondence from real people.
- Captured and scored client data on credit bureau.
- Filed client information systematically for easy access upon scoring approval.
- Collaborated with the affordability assessment department to ensure accurate client communication.
Manager
LA TERRAZZA RESTAURANT
05.2006 - 03.2007
- Supervised 10 to 12 front end staff members during each shift.
- Assisted in maintaining adequate staffing levels for every shift.
- Handled cash ups at the end of each day.
- Facilitated customer satisfaction through attentive service.
Manager
STEERS FAST FOODS RESTAURANT
05.2004 - 03.2006
- Oversaw 10 staff members during each shift.
- Assisted with managing cashier’s float and cash ups at day’s end.
- Supported stock taking and ordering of stock as needed.
- Calculated and distributed staff wages accurately.
- Prepared restaurant for franchisee evaluation.
Education
Matric -
CAMBRIDGE HIGH SCHOOL
12-2001
Diploma - Advanced Computer Literacy
MSC PRIVATE COLLEGE
East LondonSkills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Access
- Communication
- Conflict resolution
- Client relations
- Data capturing
- Administration
Timeline
Data Capturer
EASTERN CAPE DEPARTMENT OF EDUCATION
06.2023 - Current
Data Capturer
UNIVERSITY OF FORT HARE
07.2021 - 04.2023
Social Facilitator
JIT CONSULTING
02.2019 - 06.2021
Field Researcher
PLUS 94 RESEARCH
03.2016 - 12.2018
Sales Supervisor
DIY DEPOT
01.2015 - 12.2015
Regional Training Co-ordinator
REAL PEOPLE HOME IMPROVEMENT FINANCE
03.2007 - 05.2014
Manager
LA TERRAZZA RESTAURANT
05.2006 - 03.2007
Manager
STEERS FAST FOODS RESTAURANT
05.2004 - 03.2006
Matric -
CAMBRIDGE HIGH SCHOOL
Diploma - Advanced Computer Literacy
MSC PRIVATE COLLEGE