Summary
Overview
Work History
Education
Skills
Timeline
Generic

SIPHOKAZI SINETHEMBA MDLULWA

Summary

I am a balanced, adaptable and vibrant individual with a track record of thriving in diverse environments. I implement effective data management processes that streamline workflows and enhance information accuracy. I drive organizational success through meticulous attention to detail and a commitment to continuous improvement.

Overview

22
22
years of professional experience

Work History

Data Capturer

EASTERN CAPE DEPARTMENT OF EDUCATION
East London
06.2023 - Current
  • Assist in preparation, compilation, sorting, and capturing of data.
  • Organise, sort, and file records systematically.
  • Support educators with queries related to quality management systems.
  • Identify educator training needs, organise trainings accordingly.
  • Assist in the selection and recruitment process.
  • Scribe, prepare and distribute minutes.
  • PERSAL: Capture educator appraisal scores and follow up on queries.
  • Prepare Quarterly reports for Senior Management.

Data Capturer

UNIVERSITY OF FORT HARE
East London
07.2021 - 04.2023
  • Data capturing: Preparation, compilation, sorting and capturing of data from manual application forms to the electronic ITS system.
  • Administration: Adherence to Student administration’s policies and procedures.
  • Filing: Organise and archive records and documents.
  • Retrieve files for other departments and personnel.
  • Consultations: Provide consultations with prospective and continuing students.
  • East London

Social Facilitator

JIT CONSULTING
02.2019 - 06.2021
  • Liaise with Municipality officials and local Municipality Councillors regarding the RDP houses verification process.
  • Train field staff.
  • Collect, organise and capture data received from field staff.
  • File and prepare files for hand over to Department officials.
  • Prepare reports on findings and suggestions on specified working areas. Present reports to the relevant stakeholders.

Field Researcher

PLUS 94 RESEARCH
03.2016 - 12.2018
  • Assisted in analysing maps to identify research areas of interest.
  • Sourced respondents in line with designated quotas.
  • Facilitated interviews with selected respondents.
  • Captured data electronically for further analysis.

Sales Supervisor

DIY DEPOT
East London
01.2015 - 12.2015
  • Assisted in client sourcing and headhunting activities.
  • Processed credit applications efficiently.
  • Communicated with clients to address queries and provide support.

Regional Training Co-ordinator

REAL PEOPLE HOME IMPROVEMENT FINANCE
03.2007 - 05.2014
  • Delivered training sessions on real people processes to merchant sales staff, tailored to group settings of up to 20 or one-on-one as required.
  • Provided systems training to both merchant and internal staff.
  • Organised and conducted assessments to evaluate trainee knowledge.
  • Tracked statistics to identify improvements in sales and reduction in errors post-training.
  • Compiled and presented monthly training reports to management.
  • Resolved client queries over the phone regarding application scoring and affordability checks.
  • Dispatched daily correspondence to clients about application approvals or rejections.
  • Assisted clients in understanding correspondence from real people.
  • Captured and scored client data on credit bureau.
  • Filed client information systematically for easy access upon scoring approval.
  • Collaborated with the affordability assessment department to ensure accurate client communication.

Manager

LA TERRAZZA RESTAURANT
05.2006 - 03.2007
  • Supervised 10 to 12 front end staff members during each shift.
  • Assisted in maintaining adequate staffing levels for every shift.
  • Handled cash ups at the end of each day.
  • Facilitated customer satisfaction through attentive service.

Manager

STEERS FAST FOODS RESTAURANT
05.2004 - 03.2006
  • Oversaw 10 staff members during each shift.
  • Assisted with managing cashier’s float and cash ups at day’s end.
  • Supported stock taking and ordering of stock as needed.
  • Calculated and distributed staff wages accurately.
  • Prepared restaurant for franchisee evaluation.

Education

Matric -

CAMBRIDGE HIGH SCHOOL
12-2001

Diploma - Advanced Computer Literacy

MSC PRIVATE COLLEGE
East London

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Access
  • Communication
  • Conflict resolution
  • Client relations
  • Data capturing
  • Administration

Timeline

Data Capturer

EASTERN CAPE DEPARTMENT OF EDUCATION
06.2023 - Current

Data Capturer

UNIVERSITY OF FORT HARE
07.2021 - 04.2023

Social Facilitator

JIT CONSULTING
02.2019 - 06.2021

Field Researcher

PLUS 94 RESEARCH
03.2016 - 12.2018

Sales Supervisor

DIY DEPOT
01.2015 - 12.2015

Regional Training Co-ordinator

REAL PEOPLE HOME IMPROVEMENT FINANCE
03.2007 - 05.2014

Manager

LA TERRAZZA RESTAURANT
05.2006 - 03.2007

Manager

STEERS FAST FOODS RESTAURANT
05.2004 - 03.2006

Matric -

CAMBRIDGE HIGH SCHOOL

Diploma - Advanced Computer Literacy

MSC PRIVATE COLLEGE
SIPHOKAZI SINETHEMBA MDLULWA