Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Siphokazi Qupe

Administrator
CAPE TOWN
Siphokazi Qupe

Summary

Dynamic administrator with proven expertise at Engen Garage in enhancing office efficiency and maintaining data confidentiality. Skilled in problem-solving and time management, I streamlined document retrieval and improved employee productivity. Committed to exceptional customer service, I fostered teamwork and organized successful company events, driving morale and collaboration.

Overview

13
years of professional experience

Work History

Engen Garage

Administrator
03.2021 - 02.2025

Job overview

  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.

Goal Supermarket

Floor Supervisor
02.2018 - 12.2020

Job overview

  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Food Lovers Market

Cashier
02.2014 - 02.2018

Job overview

  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Mc Donald's

Cashier
05.2012 - 12.2013

Job overview

  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Zola Business School
Western Cape

Grade 12

University Overview

Skills

Office administration

Timeline

Administrator
Engen Garage
03.2021 - 02.2025
Floor Supervisor
Goal Supermarket
02.2018 - 12.2020
Cashier
Food Lovers Market
02.2014 - 02.2018
Cashier
Mc Donald's
05.2012 - 12.2013
Zola Business School
Grade 12

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