Siphokazi Mgadwa
Durban
Summary
Proven Network Engineer with a robust background at Khanya Africa Networks, adept in network troubleshooting and fostering teamwork. Excelled in enhancing system reliability through strategic upgrades and effective end-user support. Demonstrated excellence in network configuration and problem-solving, ensuring optimal network performance and user satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Planning ,organizing and managing project management methodologies to systems on diverse platforms
Overview
9
9
years of professional experience
Work History
Telecommunications/Network Analyst
EThekwini Municipality
11.2023 - Current
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
- Managed development, deployment and training of RTS system and internal systems suite.
- Wrote ad hoc tools and patches to resolve recurring production problems.
Network Support Officer
EThekwini Municipality
12.2021 - 10.2023
- Assisted in the planning and execution of infrastructure upgrades, minimizing service interruptions.
- Provided timely technical support, addressing user issues and minimizing disruptions to operations.
- Reduced downtime with proactive monitoring and maintenance of network systems.
- Maintained professional certifications in relevant areas, staying current on industry trends and best practices for optimal job performance.
- Managed multiple projects simultaneously while adhering to strict deadlines for completion.
Network Engineer
Khanya Africa Networks
08.2020 - 11.2021
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Huawei, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Maintaining the network and telecommunication infrastructure for our clients.
- Establish the networking environment by designing system configuration, directing system installation.
- Configure routing equipment and installing..
- Provide remote support to on-site engineers and end users/customers during installation.
- Working with Fibre contractors for new network infrastructure and existing once.
- Experience in internet routing protocols and concepts: TCP/IP, VPN, MPLS, ISIS and/OSPF, BGP.
- Cloud services.
Trainee Network Analyst
EThekwini Municipality
08.2018 - 07.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Maintaining connectivity to the relevant file servers.
- Install hardware and software.
- Responsible for the frontline support of IT services for Telecommunications and network security systems within the organization.
- Testing hardware, software and component of network together.
- Maintaining connectivity to the relevant file servers.
- Install hardware and software.
- Responsible for the frontline support of IT services for Telecommunications and network security systems within the organization.
- Testing hardware, software and component of network together
- Installing and setting up new customer sites
- Installing access point.
- Setting up and configuring various network devices such as hubs bridges, routers, after installing at new site.
- Arranging for and monitor installation of new points.
- Configuring access control.
- Installation of wireless device, ubnt device.
- Installing CISCO and HUAWEI switches and WIFI.
- Provide consultancy service.
- Verifying user requirement.
- Carrying out site inspection and investigations.
- Providing technical advice to client.
- Maintaining the network and telecommunication infrastructure for municipality.
- Assisting in the implement of network architectures including LAN/WANs internetworking.
- Assisting in the identification of hardware and software technical problems and malfunctions related to LAN/WANs.
- Assisting user remotely if possible.
- Networks and Telecoms.
- Installing configuring and troubleshooting local-area networks and associated assembles.
- Setting up and maintaining basic LAN/WAN operation including assembly of network hardware and helping the senior networks telecommunications Engineer.
- Performing and providing users with LAN/WAN troubleshooting to isolate and diagnose common LAN/WAN problem.
- Completion of allocated call within SLA.
- Monitoring of switches and other network device on solar winds.
- Documentation of I.T procedure.
- Participating in providing a stable performance environment for the enterprise email system.
- Verifying user requirement, Plan and coordinate major software and hardware deployment.
- Carrying out site inspection and investigation.
- Maintaining the network and telecommunication infrastructure for municipality.
- Assisting in the implement of network architectures including LAN/WANs internetworking.
- Assisting in the identification of hardware and software technical problems and malfunctions related to LAN/WANs.
IT Intern
EThekwini Municipality
04.2015 - 03.2017
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Enhanced system security with implementation of updated firewalls and encryption methods.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Configuration of cisco switches, troubleshooting, TCP/IP, DNS and DHCP.
- Completion of allocated call within SLA.
- Crimping network points and fly-leads.
- Network Operations Centre – Monitoring.
- Configuration, installing and troubleshooting IP telephones.
- Configure, Installing and troubleshooting WIFI.
- Responding to, handling alerts, incidents, and escalated problems on the variety of platforms and supported networks from logon to the resolution.
- Provide onsite, telephone support and remote support.
- Logging customer repairs/faults.
- Analyzing call logs to spot trend and underlying issues.
- Troubleshooting, fault finding and repair PCs
Education
No Degree - National Diploma in IT
Mangosuthu University of Technology
Durban04.2015
Skills
- Network Troubleshooting
- End-user support
- Network device monitoring
- Network Access Control
- Consulting
- Network configuration
- Documentation And Reporting
- Data Center Management
- Technical Documentation
- ITIL Framework
- Change Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
PERSONAL INFROMATION
Surname :Mgadwa
First Names :Siphokazi
Home Address :146 Winchalsea Ave,Wentworth,Bluff
Cell Phone Number: 0630766114
E-mail :smgadwa@gmail.com
Driving License :Code C1
Nationality :South African
Gender :Female
Identity Number :8908111203085
Languages :Zulu (Home), English
Criminal Record :None
Languages
English
Bilingual or Proficient (C2)
Isizulu
Bilingual or Proficient (C2)
REFERENCES
Reference Name1
Joseph Mhuriro
Position
Manager
Company
Khanya Africa Networks
Contact Details
Cell: 078 400 5762
Tel: +27 31560 9425
Email: joseph.mhuriro@bcx.co.za/jmhuriro398@gmail.com
Reference Name2
Naresh Rampersad
Position
Senior Manager
Company
EThekwini Municipality Electricity
Contact Details
Cell: +27 82 321 6302
Tel: 031 322 2555
Email: naresh.rampersad@durban.gov.za
Reference Name3
Sibonelo Mathebula
Position
Network Manager
Company
EThekwini Municipality
Contact Details
Cell: +27 74482 7320
Tel: +27 31 322 9618
Email: Immanuel.pillay@durban.gov.za
Timeline
Telecommunications/Network Analyst
EThekwini Municipality
11.2023 - Current
Network Support Officer
EThekwini Municipality
12.2021 - 10.2023
Network Engineer
Khanya Africa Networks
08.2020 - 11.2021
Trainee Network Analyst
EThekwini Municipality
08.2018 - 07.2020
IT Intern
EThekwini Municipality
04.2015 - 03.2017
No Degree - National Diploma in IT
Mangosuthu University of Technology
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