Siphokazi Mdiya
Customer Service Agent
Johannesburg
Summary
Dedicated and service-oriented professional with over 10 years of experience in customer service, quality assessment, real estate, and administrative support. Adept at resolving complex issues, maintaining service excellence, and delivering warm, professional communication. Fluent in English, Xhosa, and Zulu, with strong interpersonal skills and a calm presence under pressure. Currently pursuing a Certificate in Business Management and seeking a Cabin Crew Assistant role to contribute exceptional service and professionalism to a world-class airline team.
Overview
13
13
years of professional experience
2026
2026
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Real Estate Agent
Our Home Properties
01.2023 - Current
- Assisted clients in buying, renting, and selling properties
- Conducted property viewings and negotiated terms
- Maintained strong client relationships
Customer Service Associate
Amazon South Africa
09.2022 - 11.2022
- Responded to billing and product-related queries via phone and email
- Maintained high customer satisfaction
Call Centre Agent
Ison Xperiences
08.2018 - 08.2022
- Handled inbound and outbound customer service calls
- Resolved service complaints and met performance metrics
Quality Assessor – Customer Service
Vodacom
11.2015 - 07.2018
- Evaluated agent calls and provided feedback
- Delivered reports to management
Call Centre Consultant
Vodacom
08.2013 - 10.2015
- Supported customers with technical, billing, and service issues
- Ensured first-call resolution and customer satisfaction
Personal Assistant
Faranani Office Solutions
04.2012 - 06.2013
- Managed calendars and meetings
- Maintained documentation and administrative tasks
Education
Diploma in Business Management -
Berea Technical College
Durban, South Africa05-2026
National Senior Certificate - Matric
Ntabezulu High School
Skills
- Customer Service
- Complaint Resolution
- Call Centre Operations
- Contact Centre Operations
- Quality Assurance
- Staff Coaching
- Conflict Resolution
- Problem Solving
- Time Management
- Organizational Skills
- Cultural Sensitivity
- Team Collaboration
- Professional Communication
Customer service
Certification
First Aid & CPR – Basic Life Support
Timeline
Real Estate Agent
Our Home Properties
01.2023 - Current
Customer Service Associate
Amazon South Africa
09.2022 - 11.2022
Call Centre Agent
Ison Xperiences
08.2018 - 08.2022
Quality Assessor – Customer Service
Vodacom
11.2015 - 07.2018
Call Centre Consultant
Vodacom
08.2013 - 10.2015
Personal Assistant
Faranani Office Solutions
04.2012 - 06.2013
National Senior Certificate - Matric
Ntabezulu High School
Diploma in Business Management -
Berea Technical College
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