Siphokazi Mbomvu
Cape Town
Summary
Dynamic recruitment professional with a proven track record at Smollan, excelling in candidate sourcing and assessment administration. Adept at leveraging effective communication and database management to enhance hiring processes. Recognized for implementing innovative recruitment strategies that improved candidate quality and streamlined operations. Committed to fostering strong relationships and driving organizational success. Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
17
17
years of professional experience
Work History
Call Center Agent
P3
Cape Town
08.2024 - 04.2025
- Handled customer inquiries through phone and email support.
- Provided accurate information about products and services to customers.
- Documented customer interactions in the company's CRM system.
- Resolved issues by following established procedures and guidelines.
- Collaborated with team members to improve service quality and efficiency.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Identified customer needs by asking probing questions and actively listening to responses.
RECRUITMENT ASSISTANT
Smollan
07.2018 - 06.2024
- Company Overview: TTS
- Recruiting Candidates
- Creating Data Base
- Travelling around the Western Cape
- Doing Assessments
- Finger Print Screening and Interviews.
ARCHIVE & RECORD MANAGEMENT
EPWP
01.2017 - 06.2017
- Company Overview: City of Cape Town
- Archiving plans in respective boxes
- Recording plans and placing them in respective places.
- Team leader to the team.
- Reporting to the Manager
- Sending attendance register and sending out reports to the Manager at the end of each day.
- City of Cape Town
SAMSUNG AMBASSADOR
Smollan
10.2016 - 12.2016
- Company Overview: Samsung
- Promoting Samsung Products
- Negotiating shelf space.
- Samsung
ADMIN ASSISTANT
Amethyst Credit Management
06.2015 - 10.2016
- Typing
- Filling
- Faxing
- Copying
- Making and receiving calls
- Emailing and driving.
SALES CONSULTANT | TRAINEE MANAGER
The Power Zone
03.2014 - 04.2014
- Sold the machine to potential clients
- Did presentations
- Phoned clients to confirm all their details
- Arranged meetings with them.
RECEPTIONIST
Dr's Van Wageningen and Partners
Somerset West
09.2011 - 02.2014
- Greeted patients and visitors warmly upon arrival at the medical practice.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments efficiently, coordinating with doctors and patient availability.
- Maintained patient records accurately, ensuring confidentiality and compliance standards.
- Processed incoming mail and packages, distributing them to relevant departments promptly.
- Handled billing inquiries and insurance verification for patients effectively.
- Organized office supplies inventory, ensuring stock levels met daily operational needs.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
MANAGER
Four Ways Lounge
01.2008 - 08.2011
- Opening and locking up of the shop
- Paid out wages to the employees
- Stock taking
- Ordering of stock
- Doing banking
- Helped customers with queries and complaints
- Cashed up staff
- Made sure everything ran smooth in the business
- Drew up rosters for staff
- Hired and fired staff.
Education
Some College (No Degree) - Office & Business Administration
Montrose Business College
Cape Town12-2006
Senior Certificate -
Plumstead High School
Plumstead12-2005
Skills
- Recruitment strategies
- Interview techniques
- Candidate sourcing
- Assessment administration
- Database management
- Human resources management
- Customer relationship management
- Data analysis
- Training and development
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Resume scanning
- Administrative assistance
- Background checks
- Microsoft office expertise
- Social media recruiting
- Office software proficiency
- Appointment scheduling
- Adaptability to change
- Organizational skills
- Multitasking
- Client relations
- Reception area maintenance
References
- Ms Rustacha Kivido, Smollan TTS, 082 895 9064064 /+27 71 134 2774
- Mr Xavier Muller, EPWP, City of Cape Town, +27 63 711 1658
- Mr Andrew Isaacs, Samsung, +27 83 649 3168
- Ms Antoinette Mbasa, Amethyst, +27 79 597 6892
- Mr Dumisa Diko, P3, Manager, +27 83 857 0203
Languages
- IsiXhosa
- English
- Afrikaans
- IsiZulu
- SeSotho
Driver License
Code 8 with PrDP
Timeline
Call Center Agent
P3
08.2024 - 04.2025
RECRUITMENT ASSISTANT
Smollan
07.2018 - 06.2024
ARCHIVE & RECORD MANAGEMENT
EPWP
01.2017 - 06.2017
SAMSUNG AMBASSADOR
Smollan
10.2016 - 12.2016
ADMIN ASSISTANT
Amethyst Credit Management
06.2015 - 10.2016
SALES CONSULTANT | TRAINEE MANAGER
The Power Zone
03.2014 - 04.2014
RECEPTIONIST
Dr's Van Wageningen and Partners
09.2011 - 02.2014
MANAGER
Four Ways Lounge
01.2008 - 08.2011
Some College (No Degree) - Office & Business Administration
Montrose Business College
Senior Certificate -
Plumstead High School