Siphokazi Mbelebele
East London
Summary
Experienced waitress with five years working in busy restaurant and bar settings. Committed to providing excellent customer service with enthusiasm and great attitude. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Bar Waitress
Andrew Matthews
East London
11.2019 - 03.2021
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Maintained clean and organized bar area.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Communicated with guests to record orders and assess needs.
Waitress
Clare Robb
East London
11.2017 - 09.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Real Estate Diploma - Property
Cape Peninsula University of Technology
Cape Town 02.2017 - 12.2019
Grade 12 -
Clarendon High School For Girls
East London 01.2013 - 12.2013
Skills
POS system
undefinedTimeline
Bar Waitress
Andrew Matthews
11.2019 - 03.2021
Waitress
Clare Robb
11.2017 - 09.2019
Real Estate Diploma - Property
Cape Peninsula University of Technology
02.2017 - 12.2019
Grade 12 -
Clarendon High School For Girls
01.2013 - 12.2013
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