Overview
Work History
Education
Skills
Languages
Certification
Hobbies and interests
Timeline
Generic

Siphokazi Masentse

Johannesburg

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Assistant

PEP Store
Johannesburg
09.2016 - Current
  • Processed sales transactions accurately, handling cash and card payments efficiently.
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
  • Kept shelves neat, clean and organised through visual merchandising.
  • Greeted customers warmly, advising on current promotions and providing guidance with product selections.
  • Handled customer enquiries, providing prompt responses to questions about products and services.
  • Handled customer returns, refunds and exchanges at customer service desk.

Education

Certificate of Higher Education - Accounting science

university of south africa
Pretoria, GP
2025

Skills

  • Customer relationship management
  • Visual merchandising
  • Conflict resolution
  • Sales forecasting
  • Cash handling
  • Sales reporting
  • Client engagement
  • Customer Service
  • Till and cash handling
  • Money handling
  • Complaint handling
  • Computer literate
  • Store opening and closing duties
  • Superb time management
  • Point of sale system operation

Languages

English
Advanced
C1
Xhosa
Proficient
C2
Northern Sesotho
Upper Intermediate
B2
Isizulu
Advanced
C1

Certification

  • Matric certificate
  • Accounting science higher certificate

Hobbies and interests

  • Reading historical non-friction
  • Travelling
  • Playing like cards and puzzles
  • Watching movies

Timeline

Sales Assistant

PEP Store
09.2016 - Current

Certificate of Higher Education - Accounting science

university of south africa
Siphokazi Masentse