Siphokazi Masentse
Johannesburg
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Assistant
PEP Store
Johannesburg
09.2016 - Current
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
- Kept shelves neat, clean and organised through visual merchandising.
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Handled customer returns, refunds and exchanges at customer service desk.
Education
Certificate of Higher Education - Accounting science
university of south africa
Pretoria, GP2025
Skills
- Customer relationship management
- Visual merchandising
- Conflict resolution
- Sales forecasting
- Cash handling
- Sales reporting
- Client engagement
- Customer Service
- Till and cash handling
- Money handling
- Complaint handling
- Computer literate
- Store opening and closing duties
- Superb time management
- Point of sale system operation
Languages
English
Advanced
C1
Xhosa
Proficient
C2
Northern Sesotho
Upper Intermediate
B2
Isizulu
Advanced
C1
Certification
- Matric certificate
- Accounting science higher certificate
Hobbies and interests
- Reading historical non-friction
- Travelling
- Playing like cards and puzzles
- Watching movies
Timeline
Sales Assistant
PEP Store
09.2016 - Current
Certificate of Higher Education - Accounting science
university of south africa