SIPHOKAZI GCWABANI
Senior Secretary
Brentwood Park Benoni
Summary
Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Resourceful and experienced with expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Secretary
Wits Donald Gordon Medical Centre (Mediclinic)
Johannesburg
10.2019 - Current
- Provide full personal assistant support to the CEO /HGM
- Raising purchase orders, receipting of supplier invoices and updating supplier details on SAP
- Prepare board packs for board meetings
- Submission of expense claims to accounts department
- Typing all relevant correspondence and reports, minute taking, message taking, diary management, including setting up of meetings and finalizing arrangements pertaining to such meetings
- Interfacing and arranging appointments and preparing all relevant information prior to appointments
- Prepare monthly Newsletters for staff
- Maintain shared folder for ISO 2014:14001 , filing and maintain the EBX system
- As the coordinator for Administration and assist with scheduling audits
- Assist Health and Safety Chairperson with meetings, documentation
- Pertaining to Health & Safety
- Organising the arrangements for events, meetings and conferences, including catering and venues
- Maintain and update donor database for donor programme
- Send out newsletters to donors and stakeholders
- Monitoring of management offices
- Assisting with employee rewards and recognition programme
- Email management, for self & dire
- Ad hoc projects and tasks which arise on a day to day basis
- Manage venue bookings for meeting.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Composed inter-office correspondence and provided product and service information to customers.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
PA/ Secretary, •PA
Netcare Park Lane Hospital
Johannesburg
03.2012 - 09.2019
- Nursing Services Manager
- Ward Secretary (reporting to more than 1 manager)
- Years of Experience
- 2yrs +11months, Provide full secretarial support to the Senior Management Team
- Liaising with Nursing Agencies regarding staffing
- Liaising with suppliers on a monthly basis
- Capturing, updating and submission of agency hours for the Nursing Manager
- Telephonic and face-to-face liaison with doctors, patients and other key stakeholders in the business
- Typing all relevant correspondence and reports, message taking, diary management including setting
- Up of meetings and finalizing arrangements pertaining to such meetings
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Champion for document Control ISO 9001-2015 for the entire hospital, reviewing, managing and
- Maintaining an efficient document control system
- Interfacing and arranging ap po i n time n t s and preparing all relevant information prior to
- Appointments
- Organizing the arrangements for events, meetings and conferences, including catering and venues
- Monitoring of management offices
- Capturing of EPD’S
- Ordering and management of stock
- SAP admissions, discharges and Blue bird
- Kronos weekly updates for UM’s and other EXCO members in the absence of senior manager
- Scheduled appointments and conducted follow-up calls to clients.
Ward Secretary
Netcare Park Lane Hospital
Parktown, Johannesburg
05.2009 - 02.2012
- To Clinical Facilitators and Unit Managers
- Typing all relevant correspondence and reports, message taking,
- Diary management, including setting up of meetings and finalizing arrangements
- Pertaining to such meetings
- Minutes taking, typing and timeous distribution of document
- Updating policy and procedures for both departments
- Scheduling, and updating students and nurses timecards on Hands On
- Internal and External incoming calls screening
- Welcoming of internal and external clients
- Maintain and updating the telephone list
- Managing the provision of accurate information to internal and external customers
Ward Hostess
Netcare Park Lane Hospital
Johannesburg , Parktown
02.2006 - 01.2009
- Utilized communication practices with kitchen staff to deliver patient meals in timely manner.
- Served food and beverages promptly with focused attention to patient needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Documented orders accurately
- Practiced good time management to deliver patient's orders to the main kitchen team.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for patients and visitors
- Inspected dishes and utensils for cleanliness.
Education
NQF Level 5 - Higher Certificate in Business Management
IQ Academy
Johannesburg , South Africa 02.2020 - 07.2022
High School Diploma -
Service Seeta
South Africa 07.2017 - 07.2019
Skills
LanguagesEnglishIsiXhosaSetswanaZuluComputer ApplicationsMS WordMS PowerPointMS OutlookMS ExcelAdobe Acrobat Pro
Office administration
Meeting support
Cross-functional communication
Business correspondence
Keyboarding skills
Accomplishments
- 2022 : ISO 14001:2015 EMS Coordinator: Administration appointment
- 2022 : Transformation Diversity Inclusion Course
- 2022: Employment Equity
- 2022 : Data Protection
- 2022: Devman system for Doctors and Donors
- 2021 : EVDS system (DOH)
- 2016 : Champion for ISO 9001:2015 Document Control
- 2012 : Kronos site champion (Netcare)
- 2011 : Kronos, EPD (Performance Management System)
- Supervised team of 8 ward secretaries
- Achieved ISO 9001:2015 accreditation for Netcare Park Lane Hospital
Timeline
NQF Level 5 - Higher Certificate in Business Management
IQ Academy
02.2020 - 07.2022
Secretary
Wits Donald Gordon Medical Centre (Mediclinic)
10.2019 - Current
High School Diploma -
Service Seeta
07.2017 - 07.2019
PA/ Secretary, •PA
Netcare Park Lane Hospital
03.2012 - 09.2019
Ward Secretary
Netcare Park Lane Hospital
05.2009 - 02.2012
Ward Hostess
Netcare Park Lane Hospital
02.2006 - 01.2009