Sipho Frans Ngetu

• Team Leadership and SupervisionManaged a team of CCTV technicians and engineers, fostering a culture of accountability, technical excellence, and continuous learning.
  Conducted regular performance reviews, set clear objectives, and provided mentorship to enhance team skills, particularly in Hikvision product installation and troubleshooting.
  Organized SAIDSA-approved training sessions to ensure team compliance with industry standards and certifications.
  
• System Maintenance and TroubleshootingOversaw the proactive maintenance of CCTV hardware (e.g., cameras, DVRs, NVRs) and software (e.g., Hikvision iVMS-4200), ensuring 24/7 system availability and reliability.
  Led rapid-response troubleshooting efforts to resolve technical issues, such as signal loss or firmware glitches, minimizing downtime and maintaining security coverage.
  Implemented preventive maintenance schedules aligned with manufacturer recommendations and SAIDSA best practices.
  
• Procurement and Vendor CollaborationWorked closely with procurement teams to source Hikvision-approved equipment and other high-quality components, ensuring cost-effectiveness without compromising performance.
  Negotiated contracts and service agreements with suppliers, leveraging SAIDSA and Hikvision affiliations to secure favorable terms and priority support.
  Maintained an inventory of critical spare parts to support uninterrupted operations.
  
• Industry Expertise and InnovationKept abreast of emerging trends in surveillance technology, such as IoT integration, edge computing, and advanced video analytics, to position the organization as a leader in the field.
  Attended SAIDSA workshops, Hikvision certification programs, and industry conferences to maintain cutting-edge knowledge and ensure compliance with evolving standards.
  Recommended strategic investments in new tools or systems to enhance security capabilities and meet client demands.
  

• Certifications: SAIDSA-approved professional with Hikvision certification (e.g., Hikvision Certified Security Associate or higher).
• Experience: Proven track record in CCTV system management, including installation, maintenance, and team leadership, preferably in a SAIDSA-regulated environment.
• Technical Expertise: Deep knowledge of Hikvision product lines (e.g., Turbo HD, IP cameras, VMS), network configurations, and troubleshooting methodologies.
• Soft Skills: Exceptional communication, problem-solving, and project management abilities, with a focus on client satisfaction and team collaboration.
• Regulatory Knowledge: Familiarity with South African security regulations (e.g., PSIRA, POPIA) and international standards where applicable.

As a SAIDSA and Hikvision-approved CCTV Technical Manager, this role ensures that surveillance systems are not only technically robust but also compliant with industry benchmarks and tailored to client needs. By driving innovation, optimizing resources, and maintaining high standards, the manager enhances organizational security, operational efficiency, and customer trust.

• Tested components and systems to evaluate performance and identify concerns.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
• Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.