Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Manager

SIPHO EMMANUEL MBATHA

MANAGER
VRYHEID,KZN

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Store Manager

ELiquor Newcastle
08.2019 - Current
  • Opening and closing the store - Supervise and assist with the day to day operations of the liquor store, including; stocking and storing of merchandise; displaying merchandise; maintaining overall appearance of the store; ringing sales, customer service and cash handling
  • Insure conformance of the store operations to all applicable laws and regulations
  • Establish and maintain a training program to keep liquor store staff informed and knowledgeable of store products and liquor laws and train staff in proper customer relations skills in an effort to maintain a high quality of service to the public
  • Handling objectives; operating plans; advertising strategies; and store improvements
  • Purchase or supervise the purchase of all products with an emphasis on evaluating deals to maximize profitability
  • Maintain appropriate inventory levels
  • Conduct periodic physical inventory throughout the year
  • Provide monthly reports to the finance department
  • Supervise the receiving and storage of products
  • Supervise and evaluate personnel within the liquor store
  • Recommends hiring, termination, promotion, discipline, etc
  • Responsible for establishing work schedules.

Mix Concrete Plant Supervisor

Ready, Afrimat Limited
09.2018 - 07.2019
  • And Responsibilities -Ensure that all products produced meet or exceed customers’ expectations regarding quality and service
  • Ensure adequate inventories in order to meet customer needs
  • Ensure that safe workplace is maintained, based on company policies and SHE guidelines
  • Schedule material deliveries according to information provided by Dispatch office( according to customer needs)
  • Ensuring that deliveries are made promptly safely and efficiently
  • Ensuring that operation remains in compliance with all applicable environmental standards
  • Maintain plant in excellent condition, mechanically and esthetically
  • Prepare and ensure accuracy of paperwork resulting from daily business; on occasion, handle purchase orders and proof of payments sales from customers in accordance with established practice and policy
  • Ensure that employees are working efficiently and consistently with company policies and guidelines
  • Maintain good working relationships with co-workers and outside agencies’ personnel
  • Manage corporately approved disciplinary procedures pertaining to drivers and operators assigned to plant
  • Capturing of all daily data to system
  • Placing of all order required.

Acting Branch Manager

Afrimat Limited
05.2018 - 09.2018
  • And responsibilities -Plan, organize and run optimum day to day operations to exceed customers expectations
  • Increase production capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards
  • Responsible for production output, production quality and on time shipping
  • Allocate resources effectively and fully utilize assets to produce optimal results
  • Implementing strategies in alignment with strategic initiatives and provide clear sense of direction and focus
  • Monitor operations and trigger corrective actions
  • Share trusting relationship with work group and recruit, manage and develop plant staff
  • Collect and analyze data to find places of waste or places of improvement
  • Commit to plant safety procedures
  • Develop systems and process that track and optimize productivity and
  • Standards, metrics and performance targets to ensure effective return on assets
  • Address employees’ issues or grievances and administer collective bargaining agreements
  • Stay up to date with latest production management best practices and concepts
  • Watch over and organize daily operations of manufacturing plant
  • Monitor production equipment to make sure that it stays in good order
  • Repair or replace equipment if needed
  • Defend last line for quality control when item manufactured leaves plant
  • Communicate with other departments to make sure everything runs smoothly.

Concrete Batch Plant Operator

Afrimat Limited
10.2016 - 05.2018
  • Duties and responsibilities -Batch concrete loads according to mix designs and specifications
  • Read dispatch orders and understanding required needs for production of material
  • Conduct batching operations in efficient and safe manner while complying with all requirements
  • Conducting batching functions in professional manner ensuring compliance with job specifications and all applicable environmental and quality regulations
  • To ensure on-time and in-spec concrete for customer
  • Responsible for efficient working condition of plant equipment
  • Performs maintenance to batch plant which includes greasing, sweeping, shoveling, performing equipment repairs, cleaning, and removing jam ups
  • Ability to understand appropriate uses of various mix designs and specifications
  • Maintaining time and material records
  • Ability to test concrete for conformance with mix designs and specifications
  • Ability to conduct daily moisture tests, yield calculation
  • Responsible for efficient working conditions
  • Responsible for assuring that quality check sampling, maintenance and movement of samples for laboratory to be tested.
  • Participated in team-building activities to enhance working relationships
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Monitored company inventory to keep stock levels and databases updated
  • Developed team communications and information for meetings

Waiter

Dees’ Restaurant
09.2014 - 10.2016
  • Responsibilities and duties -Escort customers to their tables
  • Check patrons’ identification to ensure they meet minimum age requirements for alcohol beverages consumption
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Explain how various menu items are prepared, describing the ingredient and cooking methods
  • Write patrons’ food orders on order slips, memorize orders for transmittal to the kitchen staff
  • Bring wines selections to table with appropriate glasses, and pour the wine for customers
  • Prepare hot, cold drinks, and mixed drinks for patrons, chill bottle of wine
  • Clean tables or counters after patrons have finished dinning
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Provide guests with information about local areas, including directions
  • Collect payments from customers.

Warehouse Stock Controller

Sabcool Pty Ltd
Kempton Park
01.2012 - 06.2014
  • Responsibilities -Forecast supply and demand to prevent over stocking and running out-of stock
  • Enter purchase details ( vendors information, invoices and pricing) into internal database
  • Place orders to replenish, merchandise as needed
  • Track shipments and address any delays
  • Oversee storage of products, particularly of fragile items
  • Evaluate suppliers offers and negotiate profitable deals
  • Coordinate regular inventory audits
  • Liaise with warehouse staff and other internal teams to tests products quality (status upon delivery and storage conditions)
  • Keep updated inventory records (including daily shipments)
  • Ensure purchased do not exceeds budget.

Store Manager

Mountainview Liquors
Pretoria
03.2005 - 01.2012
  • Responsibilities and duties -Looking after all aspects of retail store operations
  • Handling all issues pertaining to the recruitment, development, coaching and mentoring of team
  • Driving sales, marketing and promotional initiatives
  • Responsible for all aspects stock management, including large scale stock takes, ordering and reporting procedures
  • Deliver innovative merchandise display and store presentation while adhering to health and safety requirements
  • Responsible for maintaining the overall image of the store
  • Develop business strategies to raise customer pool, expand store traffic and optimize profitability
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Ensure high level of customer satisfaction and ensure compliance with policies and procedures
  • Report on buying trends, customer needs, profit
  • Propose innovative ideas to increase market share
  • Deal with issues that arise from staff or customers (complaints and grievances)
  • Be a shining example of well behavior and high performance.

Education

Associate of Arts - General Studies

Ubuhlebentuthuko Abet Centre
Emondlo
01.2015 - 12.2015

Electrical Engineering

Mthashana TVET College
Vryheid, KZN
01.2001 - 11.2003

Skills

Ability to create accountability and to lead by exampleundefined

Additional Information

  • Identity Number : , 8203106347083 Driver License :, (C1)

Timeline

Store Manager

ELiquor Newcastle
08.2019 - Current

Mix Concrete Plant Supervisor

Ready, Afrimat Limited
09.2018 - 07.2019

Acting Branch Manager

Afrimat Limited
05.2018 - 09.2018

Concrete Batch Plant Operator

Afrimat Limited
10.2016 - 05.2018

Associate of Arts - General Studies

Ubuhlebentuthuko Abet Centre
01.2015 - 12.2015

Waiter

Dees’ Restaurant
09.2014 - 10.2016

Warehouse Stock Controller

Sabcool Pty Ltd
01.2012 - 06.2014

Store Manager

Mountainview Liquors
03.2005 - 01.2012

Electrical Engineering

Mthashana TVET College
01.2001 - 11.2003

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