Sipho Theo Mahlake
Supply Chain/ Sales And Marketing
Garankuwa
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
26
26
years of professional experience
Work History
Logistics Supervisor
Seriti Coal Mining
Vereeniging, Gauteng
05.2018 - 10.2022
- Implemented safety protocols to minimize workplace accidents, ensuring a secure work environment for all employees.
- Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Collaborated with cross-functional teams to optimize delivery routes, resulting in faster transit times.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained, scheduled and evaluated 13 employees.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained new team members on proper and safe use of tools and equipment.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Monitored logistics performance and identified improvement opportunities.
- Resolved conflicts between team members and addressed complaints or grievances.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Developed standard operating procedures for team to follow and maintained records of activities.
Logistics Supervisor
Anglo American
Vereeniging
12.2008 - 05.2018
- Warehouse Maintenance\ Inventory
- Recieve Orders and issue items to Various Departments.
- Stock Tacking.
- Create Requsitions.
- Managing Explosives Storage. (Mgazine Master)
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
- Maintained compliance with industry regulations by staying informed on changes and updating company policies accordingly.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Documented shipment receiving information in [Software].
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure work environment for all employees.
Field Marketer
Tiger Brands
01.2006 - 12.2008
- Responsible for negotiating products space and orders.
- Supervisor for Merchandisers in the assigned Area.
- And doing some general administration duties.
- Arranging Waybill for Damaged Items.
- Provided excellent customer service while addressing any concerns or inquiries regarding promoted products.
- Worked closely with sales team to share leads generated from field activities, fostering a collaborative environment for increased revenue growth.
- Influenced customer's decisions in critical business areas by using conceptual selling techniques and data-based presentations.
- Enhanced overall customer experience by providing knowledgeable insights about products during presentations.
- Adapted quickly to changing priorities within the organization while maintaining focus on achieving desired outcomes in the field marketing role.
- Boosted sales through effective product demonstrations and engaging customer interactions.
- Managed inventory levels of promotional materials, ensuring timely distribution across assigned territory.
- Stayed up-to-date on industry developments and emerging trends to inform future marketing strategies effectively.
- Implemented creative tactics to secure prime positioning of products within retail outlets, enhancing visibility and consumer appeal.
- Trained new hires on company policies, procedures, and best practices for field marketing success.
- Conducted market research to identify trends and opportunities for growth within the territory.
- Developed new business and secured existing accounts to achieve objectives within assigned territory.
- Identified and developed relationships with key decision-makers to facilitate future sales.
- Initiated and provided in-store product knowledge sessions to educate store personnel and management.
- Performed outbound telephone lead generation, calling customers and potential customers.
- Developed distribution, pricing, shelving and merchandising strategies based on consumer research.
- Established customer loyalty program to reward strong customers, identify potential customers and build greater customer service experience.
- Used [Software] to track sales data and statuses for over [Number] accounts.
- Increased brand awareness by executing strategic field marketing campaigns.
- Collaborated with marketing team to create impactful in-store displays and promotional materials.
- Traveled to various facilities in [Location] to promote sales and increase company's customer conversion rate.
- Developed strong relationships with store managers and staff to ensure successful product placement and promotion.
- Onboarded new team members and coached personnel in marketing tasks.
- Analyzed competitor strategies and counteracted with targeted marketing efforts to maintain a competitive edge in the market.
- Researched and evaluated potential new markets and products.
- Created customized marketing materials to increase product awareness.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Generated reports to support development and implementation of marketing plans.
Merchandiser
SMD Meridian/ Nestle Agency
01.2003 - 01.2006
- Installing new displays for promotional items.
- Stock packing and Stacking.
- Negotiating Display Space for Promotional Items.
- Checking for Damaged Stock and Arranging for Collection.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Enhanced store sales through effective product placement and targeted promotions.
Sales Assistant
Cape Union Mart
02.1997 - 03.2000
- Customer service, Displays.
- Shop Stock rotation and Packing.
- Daily Administration Duties
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Increased sales by providing exceptional customer service and product knowledge.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Improved store appearance with effective merchandising and creative displays.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Answered questions about store policies and addressed customer concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Education
Supply Chain Management NQF Level 6 -
01.2021
Basic Supply Chain Management NQF Level 6, with Richfield Graduate Institute of Technology 2021.
Matric - undefined
01.1996
Skills
Material handling
Resource utilization
Logistics planning
Warehouse organization
Vendor communication
Inventory tracking
Training employees
Materials storage
Warehouse management
Distribution management
Training staff
SOP compliance
Delivery scheduling
Dispatching
Staff Training
Product promotions
Sales expertise
Records management
Performance improvement
Interests
Soccer, Reading
Timeline
Logistics Supervisor - Seriti Coal Mining
05.2018 - 10.2022
Logistics Supervisor - Anglo American
12.2008 - 05.2018
Field Marketer - Tiger Brands
01.2006 - 12.2008
Merchandiser - SMD Meridian/ Nestle Agency
01.2003 - 01.2006
Sales Assistant - Cape Union Mart
02.1997 - 03.2000
Lekete High School - Matric,
Richfield Graduate Institute of Technology - Supply Chain Management NQF Level 6,
References
- Nellie, Mbatha, 016 450 7209, Seriti, New Vaal
- Nickson, Mmakola, 0839989732, New Vaal
- Phumla, Maseko, 016 450 7327, Supply Chain - New Vaal
PERSONAL DETAILS
- Date of birth
- 04 Aug 1978
Watching Sports.
Enjoy watching sports like National Rugby Teams, Cricket and Soccer