Sipho Seroka
Mohlaletse
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience with a Diploma in Systems Support, Technical support NQF Level 4, A+ and N+ International certificates with months Acting as IT Supervisor, Highly effective in complying with safety requirements evidenced by zero work loss days.
Overview
9
9
years of professional experience
Work History
Senior IT Support Technician
Twiga Consulting (Northam Booysendal Mine)
11.2019 - Current
- .Diagnosis of desktop, application, networking, and infrastructure issues
- Applications, software, and programs.
- Remote support.
- LAN (local area network) and WAN (Wide area network.
- Workstation equipment and related peripherals, components, and consumables.
- Printer environment including consumables such as cartridges and components.
- Time and attendance systems and related hardware.
- Cellular, VoIP telephone and PABX & PBX Systems.
- Audio visual systems, teleconferencing systems, cameras, and other technical equipment.
- Ad hoc IT related devices and systems such as point of sale, mining, and medical equipment.
- Wi-fi installation, Configurations, and monitoring.
- Wireless Radio installation and configuration.
- Office 365 Solar winds Monitoring network.
- Managing and supervising Technicians 3cx, Magi info and Unifi portal Monitoring Cameras and configuring Cathexis Monitoring Cameras Configuration Configuring Cisco switches Troubleshooting and fixing network problems Papercut application and print server setup.
- Active directory DHCP Configurations of VPN connection for remote dial in access Configuration of V-LAN within network Solving network related issues.
- Maintained quality assurance and customer satisfaction objectives.
- Mentored junior technicians in maintenance, repair, and reporting duties.
IT Field Support Technician
Stowe Holdings
06.2018 - 10.2019
- Diagnosis of desktop, application, networking, and infrastructure issues.
- Experience of supporting wide and varied client base.
- Troubleshooting desktops laptops, and mobile devices.
- Providing 1st line support to users
- Providing 1st line support to users...
- Soldering.
- Creating back plates.
- Creating key switches.
- Monitoring and maintaining computer systems and networks.
- Adding printers for users and fixing printer issues.
- Imaging hard drives.
- Prepping POS and installing NAMOS.
- Prepping POS and installing
- Prepping and installing tagging cards
- Network cabinet installation
- Switches configurations.
- Evaluated systems according to predetermined checklist and noted issues
- Replaced defective components and parts on malfunctioning computers and office machines
IT Support Technician
Premium ideas (Morvest business group)
06.2017 - 05.2019
- Providing 1st line support to users
- Installation and support of telecommunication equipment
- Responsible for supporting: Windows 7/8/10, Microsoft Office, Windows Server 2012 standard installation, Anti-Virus products, DNS/DHCP, TCP/IP and Ethernet Installed software applications (Microsoft office, anti-virus, Operating systems, Pastel, and drivers)
- Monitoring and maintaining computer systems and networks
- Adding printers for users and fixing printer issues
- Configuring Switches (netgear) and Firewalls (Fortinet)
- Responsible for Back up configuration and installation
- Responsible for Biometric fingerprint scanner.
- Resolved problems, improved operations and provided exceptional service
- Provided professional services and support in dynamic work environment
IT Support Technician
Syrex
03.2016 - 04.2017
- Performed upgrades and installed updates.
- Completed troubleshooting and repair when computers had problems.
- Assisted office staff with computer applications.
- Crimping network cables.
- Creating network ports Monitoring and maintaining computer systems and networks.
- Adding printers for users and fixing printer issues.
- Installed hardware (CPU, Ram, Hard drives) Setting up new PCs Configuring Routers and ADSL Providing 1st line support to users.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
Junior IT Support Technician
Jeppe College
02.2015 - 12.2015
- Installed and maintained College computer systems and network
- Performed upgrades and installed updates
- Completed troubleshooting and repair when computers had problems
- Installing and configuring computer hardware and operating systems
- Maintained quality assurance and customer satisfaction objectives
- Tested components and systems to evaluate performance and identify concerns
- Checked, repaired and repacked survival equipment to meet specifications
- Assisting customers with account setup and application installations
- Crimping network cables.
- Creating network ports
Education
N+ International certificate -
Boston College
Pretoria, GP01.2015
Diploma - System support -
Jeppe College
Polokwane, LP01.2014
A+ International certificate -
Jeppe College
Johannesburg, GP01.2014
Technical support certificate -
Jeppe College
Polokwane, LP01.2014
Matric -
Jeppe Education Centre
Polokwane, LP01.2012
Diploma - Computer literacy -
Avuxeni Computer Academy
Polokwane, LP01.2010
Skills
- Setting up Virtual Machines on Hyper-V and VMware
- Group policies
- Veaam Backup
- CPanel
- Microsoft Exchange portal
- Excellent telephone skills
- Good analytical and troubleshooting abilities
- Good knowledge of hardware issues
- Patient and able to walk customers through troubleshooting and repair process
- Excellent communication abilities
- Good customer-service skills
- Good understanding of installations and updates
Personal Information
- Date of Birth: 02/02/90
- Driving License: yes
References
- Mr Andrea Fernihough, 0782085478, Network Engineer, Premiumideas
- Mr Mthombheni, 0794549803, HOD, Jeppe college
- Mr Jimmy Molopo, 0832482031, Onsite Technician Team Leader, Syrex
- Mr Sedumedi, 0733535040, IT field services Team leader, Stowe holdings
- Mr Ali Motshehoa, 0794853318, Senior IT Support Technician, Booysendal Mine
Timeline
Senior IT Support Technician
Twiga Consulting (Northam Booysendal Mine)
11.2019 - Current
IT Field Support Technician
Stowe Holdings
06.2018 - 10.2019
IT Support Technician
Premium ideas (Morvest business group)
06.2017 - 05.2019
IT Support Technician
Syrex
03.2016 - 04.2017
Junior IT Support Technician
Jeppe College
02.2015 - 12.2015
N+ International certificate -
Boston College
Diploma - System support -
Jeppe College
A+ International certificate -
Jeppe College
Technical support certificate -
Jeppe College
Matric -
Jeppe Education Centre
Diploma - Computer literacy -
Avuxeni Computer Academy
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