Summary
Overview
Work History
Education
Skills
Personal Information
Reference
Timeline
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Sipho Patrick Mxotwa

Kuilsrivier

Summary

Highly experienced investigator with over 5 years of experience in conducting thorough investigations, managing cases, and training new incumbents. Possesses advanced skills in forensic investigative and auditing reporting. Proven track record of effective management and leadership as Acting Regional Manager for Security and Investigation in Western Cape SAPO. Equipped with IT system development skills to retrieve data online on financial and system fraud.

Overview

6
6
years of professional experience

Work History

Acting Regional Manager (Security and Investigation)

SA Post Office
11.2022 - Current
  • Led the investigation team, providing strategic direction and oversight
  • Managed complex investigations, ensuring timely and effective resolution
  • Trained new incumbents in investigation techniques and case management
  • Collaborated with senior management to develop and implement investigation policies and procedures
  • Oversaw regional operations, managing a team of investigation officers and support staff
  • Coordinated investigations and enforcement activities across the Western Cape region
  • Built and maintained relationships with key stakeholders, including law enforcement agencies and industry partners
  • Conduct monthly investigators meeting and highlight any fraud activities to the rest of the fraud department
  • Ensure that a Fraud Policy and Fraud reporting is implemented
  • Provide additional support with communication (e.g
  • Distribution of fraud alerts and articles/ posters)
  • Assist with Fraud Training (internally and within Retail)
  • Research of new fraud systems that are currently being used in the Fraud Market to optimize Fraud prevention

Investigating Officer

SA Post Office
01.2019 - Current
  • Conduct thorough investigations: Research and analyze information to uncover facts, discern the truth, and solve complex problems
  • Gather evidence: Collect and preserve physical evidence, documents, and digital data in a manner that maintains chain of custody and integrity
  • Interview witnesses and suspects: Question individuals involved in cases to obtain information, statements, and testimonies
  • Prepare reports: Document findings, evidence, and conclusions in clear, concise reports that may be used in legal proceedings or organizational decision-making
  • Collaborate with law enforcement and legal professionals: Work with relevant parties to coordinate investigations, share information, and support potential legal actions
  • Conducted thorough investigations on maladministration, undue delay, and conduct failure
  • Managed cases efficiently, prepared investigation plans, and applied Alternative Dispute Resolution processes
  • Prepared high-quality reports and submitted to supervisor within timelines
  • Analyse applications that were made via the different application portals
  • Conduct trend analysis on Fraud hotpots
  • Investigate suspected fraud activity
  • Identify and monitor any Syndicate activity
  • Prevent fraud where possible to ensure monthly savings for Postbank account
  • Ensure irregular conduct is reported to the relevant stakeholders

Education

NQF 5 - IT System Development

Esayidi FET College

National Diploma - Forensic and Investigative Auditing reporting

University of South Africa (UNISA)

Skills

  • Investigation techniques
  • Case management
  • Alternative Dispute Resolution
  • Forensic investigative and auditing reporting
  • Management and leadership
  • Report writing and project management
  • Computer literacy (MS Office, MS Word, MS Excel, MS Outlook, MS PowerPoint, Case Management System)
  • Data retrieval and analysis (financial and system fraud)
  • Knowledge of contact centre systems and processes
  • Understanding of Fraud prevention
  • Understand Financial Services products and processes
  • Excellent communication skills (written and verbal)
  • Good Governance principles
  • Negotiation, mediation, and conciliation skills
  • Knowledge of legislative prescripts
  • Understanding of South African Public Service Administration
  • Ability to gather information and evidence

Personal Information

  • Gender: Male
  • Nationality: South African
  • Driving License: Code 10

Reference

Sonke Mbili

Chief Investigating Officer (S&I KZN)

Sonke.Mbili@postoffice.co.za

073 236 0373 / 031 336 3465

Zodwa Mthembu

Human Resources Specialist (HR KZN)

Zodwa.Mthembu@postoffice.co.za

072 950 0819/ 031 336 3555

Louise Clarke

Former Regional Manager Security and Investigation

Louise.Clarke@westerncape.gov.za

082 568 6886

Timeline

Acting Regional Manager (Security and Investigation)

SA Post Office
11.2022 - Current

Investigating Officer

SA Post Office
01.2019 - Current

NQF 5 - IT System Development

Esayidi FET College

National Diploma - Forensic and Investigative Auditing reporting

University of South Africa (UNISA)

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Sipho Patrick Mxotwa